SALMAN BASIT
Ottawa, Canada
Summary
Goal-oriented Operations Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 10+ years of extensive leadership experience in Telecom. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Superb oral and written communication skills paired with excellent time management and leadership abilities.
Overview
19
19
years of professional experience
Work History
Regional Residential Team Manager
LINK-ON Communications Inc
11.2017 - Current
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Streamlined communication channels for increased efficiency in project execution and decision-making processes.
- Developed a high-performing team by recruiting top talent, providing ongoing training, and fostering a positive work environment.
- Collaborated with cross-functional departments to drive cohesive efforts towards common goals and objectives.
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
- Managed budgets effectively by employing cost-control measures without compromising quality or deliverables of projects undertaken by the team.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Analyzed team performance data to provide meaningful insights, enabling informed decision-making.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
- Evaluated employee performance KPI on weekly basis and coached and trained 50 to 60 team members, increasing quality of work and employee motivation.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Residential Field Supervisor
Linkon Communications Inc
10.2013 - 11.2017
- Improved project efficiency by consistently monitoring work progress and providing timely feedback to team members.
- Enhanced team productivity with thorough training sessions on safety protocols and daily task management.
- Reduced project completion time by effectively delegating tasks and setting clear goals for the field team.
- Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.
- Boosted client satisfaction rates by maintaining open communication channels and addressing concerns promptly.
- Contributed to business growth by identifying new opportunities for expansion in the local market.
- Implemented best practices in field operations to ensure consistency across all projects under supervision.
- Minimized downtime on job sites by developing efficient schedules that accounted for potential obstacles or challenges.
- Played a pivotal role in winning new contracts by showcasing strong project management skills and delivering high-quality results on past projects.
- Monitored employee performance for compliance with ministry regulations and health and safety policies.
- Inspected equipment and tools used for safe operation.
Field Service Technician
Linkon Communications Inc
08.2011 - 10.2013
- Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
- Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
- Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
- Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
- Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Collaborated with cross-functional teams to address unique challenges in the field, sharing expertise to develop innovative solutions.
- Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
- Provided hands-on training to junior technicians, fostering a culture of continuous improvement within the team.
- Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
- Followed safety procedures to avoid injuries in field.
- Maintained company field response vehicle stocked with repair and replacement parts valued over $ 15000 or more.
Reginal Sales Manager
State Life Insurance Corporation Of Pakistan
02.2005 - 12.2009
- Increased regional sales by implementing strategic marketing plans and nurturing key client relationships.
- Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
- Exceeded quarterly sales targets consistently by leveraging extensive product knowledge and effective selling techniques.
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Ensured customer satisfaction by addressing inquiries promptly, resolving issues, and providing exceptional service.
- Implemented innovative sales strategies that successfully penetrated new markets, boosting regional brand recognition.
- Analyzed competitor offerings to devise targeted sales pitches, effectively differentiating our products from competitors in the marketplace.
- Organized regular sales meetings, providing comprehensive updates on market trends, competitor analysis, and new product developments.
Education
Post Graduate Diploma - Human Resource Management
George Brown College
Toronto, ONMaster of Science - History And Political Science
G.C University
Faisalabad08.2009
Skills
- Operations Manager Support to Director
- Employee Scheduling
- Performance Coaching and Appraisals
- Effective Communication
- Budget Management
- Strong Organizational Skills and Business Operations
- Strategic Planning and implementation
- Project and Time Management
- Data Analysis
- Computer and Technical Skills
- Hiring and Training Interviews
Languages
English
Full Professional
Urdu
Native or Bilingual
Hindi
Full Professional
Punjabi
Full Professional
References
References available upon request.
Timeline
Regional Residential Team Manager
LINK-ON Communications Inc
11.2017 - Current
Residential Field Supervisor
Linkon Communications Inc
10.2013 - 11.2017
Field Service Technician
Linkon Communications Inc
08.2011 - 10.2013
Reginal Sales Manager
State Life Insurance Corporation Of Pakistan
02.2005 - 12.2009
Post Graduate Diploma - Human Resource Management
George Brown College
Master of Science - History And Political Science
G.C University
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