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Summary
Overview
Certification
Work History
Education
Skills
Intern

Salman Sayed

Mississauga,ON

Websites

Summary

Highly motivated and seasoned Technical Account Manager with over five years of experience in enhancing customer engagement and ensuring satisfaction within the tech sector. Skilled in fostering robust client relationships and driving successful technological integrations, I excel in implementing advanced cybersecurity measures and managing cloud-based environments. Known for my proactive approach in customer advocacy and deep expertise in secure cloud infrastructure, I am well-positioned to contribute effectively to CrowdStrike's mission of stopping breaches. With exceptional problem-solving abilities, strong interpersonal communication skills, and a collaborative attitude, I am dedicated to delivering impactful customer solutions and supporting organizational goals with the integrity and innovation that CrowdStrike is known for.

Overview

7
7
years of professional experience

Certification

  • Google Cybersecurity Certificate - Coursera, 5LEKQC4XFNUL
  • CompTIA Security+ - CompTIA
  • Cloud Security Knowledge v4 - Cloud Security Alliance

Work History

Technical Account Manager

Yardi
09.2020 - Current
  • Served as the primary technical contact and customer advocate for key accounts generating over $1 million in annual recurring revenue
  • Proactively conducted health assessments, led product training, and captured critical feedback to drive product and service improvements
  • Ensured adherence to best security practices for cloud-based software environments, significantly bolstering client data protection and system integrity
  • Initiated and successfully implemented Single Sign-On (SSO) solutions, managed Identity and Access Management (IAM) systems, and maintained up-to-date security protocols to enhance organizational security posture
  • Engaged with stakeholders at all levels, from technical teams to C-suite executives, to ensure alignment with their strategic and operational objectives
  • Consistently received exceptional reviews for significantly contributing to the success of major projects in annual and semi-annual reviews
  • Researched and resolved complex technical issues, maintained control over escalated cases, and led cross-functional teams to ensure timely and effective solutions
  • Enhanced internal knowledge sharing and best practices through active participation in technical communications
  • Identified renewal risks and collaborated with sales teams to secure renewals and identify expansion opportunities, ensuring high retention rates and customer satisfaction through expert account management and support.

Payroll Coordinator

ADP
03.2019 - 06.2019
  • Oversaw the payroll functions for multiple accounts of varying complexity, ensuring compliance and accuracy
  • Coordinated effectively with payroll specialists and service managers to resolve issues and streamline client communications.

Client Service Representative

TCWGlobal
07.2018 - 09.2018
  • Ensured customer satisfaction by managing secure access to software for digital asset transactions
  • Implemented robust authentication procedures to enhance system security and user trust
  • Worked within the banking team to meticulously verify bank information against system entries, ensuring complete accuracy
  • Conducted thorough KYC processes to validate identities and prevent fraudulent activities
  • Quickly addressed and resolved user issues, ensuring a seamless and secure user experience while maintaining high service standards.

Website and Associate Helpdesk

Staples
01.2017 - 07.2018
  • Administered corporate accounts and provided technical support through multiple channels, ensuring accurate setup and prompt resolution of issues
  • Monitored and reported on internal support performance, facilitating coaching and development to improve service quality and team capabilities
  • Managed critical customer service escalations, providing expert resolutions and guiding internal partners on best practices and procedural adherence
  • Identified and suggested improvements based on business trends, contributing to enhanced customer service delivery and operational effectiveness.

Education

Master of Science - Information Technology

Illinois Institute of Technology
01-2025

Business Administration Advanced Diploma, Business Administration and Management, General -

Humber College
01.2016

Skills

  • Customer Success
  • Problem Solving
  • Cybersecurity
  • Generative AI
  • Vulnerability Assessment
  • Threat Analysis
  • Security Information and Event Management (SIEM) tools
  • Risk Management Framework
  • Risk Assessment

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Salman Sayed