Salman Ahmad
Calgary,Alberta
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Detail-oriented, organized and meticulous employee. Works at a fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Complex problem-solver with analytical and driven mindset. Dedicated to achieving demanding development objectives according to tight schedules while producing impeccable code. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Resourceful Team Member with proven history of reliability and excellent work. Dedicated to quality assurance and maximizing daily progress. Expert in equipment use, maintenance and emergency repairs. .
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assembler
DIRTT Environmental Solutions
09.2023 - Current
- Work with other members of the line or group in order to assemble products
- Identify any defects and handle them according to quality procedures
- Solve problems as they arise
- Reading and following basic diagrams, drawings, specifications, bills of material, and instructions to accurately assemble components into finished products
- Performing work in accordance with quality standards and safety procedures
- Maintaining a safe, clean, and organized workspace or assembly station
- Taking precision measurements to ensure a perfect fit of components
- Report on issues, malfunctions, or defective parts
Customer Service Representative
Circle K
07.2017 - 10.2023
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Volunteer
Baitun-Nur Mosque Ahhmadiya Jamat Calgary
02.2016 - Current
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Assisted with special events and programs.
- Used strong interpersonal communication skills to convey information to others.
- Did 2 night shifts during an event last year, my duty was to make sure none of the equipments get stolen
- Picked up people from their house and took them to mosque if they do not have a ride.
Education
Diploma - IT Software Development
Southern Alberta Institute of Technology
1301 16 Ave NW, Calgary, AB T2M 0L412.2022
High School Diploma -
Lester B. Pearson High School
Calgary, AB06.2018
Skills
- Software Testing and Validation
- Eagerness to Learn New Technologies
- Organization and Time Management
- Code and Quality Standards
- Web Programming
- Software Research and Development
- Bug Fixes
- Customer Service
- Team Development
- Delivery Scheduling
- Problem-Solving Ability
- Customer Relationship Management
- Critical Thinking
- Customer Needs Assessment
- Client Interfacing
- Software and Hardware Issues
- New Installations
- Customer Satisfaction
- User Experience
- Assembly and Production
- Safety Rules and Operations Expertise
- Quality Assurance Controls
- Data Entry and Recording
Certification
- Team work foundation Training - 1Hr 16Min
Timeline
Assembler
DIRTT Environmental Solutions
09.2023 - Current
Customer Service Representative
Circle K
07.2017 - 10.2023
Volunteer
Baitun-Nur Mosque Ahhmadiya Jamat Calgary
02.2016 - Current
Diploma - IT Software Development
Southern Alberta Institute of Technology
High School Diploma -
Lester B. Pearson High School
- Team work foundation Training - 1Hr 16Min
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