Summary
Overview
Work History
Education
Skills
Certification
Languages
Volunteer Experience
Timeline
Generic

Salma Soultan

Montreal,QC

Summary

I am seeking a challenging and dynamic role that utilizes my skills, abilities, and experience to contribute to the success of the organization. I'm interested in a stimulating environment that promotes innovation and professional development. I am adaptable, and confident in my problem-solving abilities. I am excited to take on new challenges and responsibilities.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Operations Assistant

Kd Serves
Montreal, QC
10.2023 - 01.2024
  • Supported daily operations by organizing office spaces for maximum functionality and ease of use.
  • Developed strong relationships with suppliers, negotiating favorable terms and securing timely delivery of goods.
  • Assisted operations manager with planning of routine operations and special projects.
  • Preparing shipment, ensuring product's safety, pricing it, and delivering it on time.

Tutor

01.2022 - 01.2023
  • Provided one-on-one tutoring sessions, tailoring instruction to meet specific needs of each student while promoting independent learning skills.
  • Developed comprehensive lesson plans that incorporated multiple modes of instruction, ensuring well-rounded educational experience for all learners.
  • Enhanced students'' understanding of subject matter by incorporating real-world examples into lessons.
  • Assisted students in developing study skills and strategies.

Flight Attendant

Oya Company
07.2019 - 06.2022
  • Ensured the safety and comfort of customers and passengers onboard the aircraft.
  • Resolved passenger conflicts and medical emergencies during flights. Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Attended workshops and training sessions in customer service, conflict resolution tactics, and safety procedures to stay abreast of all new requirements and procedures.
  • Greeted passengers, assisted with carry-on baggage storage, and delivered onboard announcements.
  • Assisted passengers with disabilities by providing wheelchairs and supporting them throughout the airport to deliver excellent customer service. Utilized excellent customer service skills to address passengers' needs.

Aviation Instructor

Taknes Flight Academic
01.2017 - 06.2022
  • Worked well in a team setting, providing support and guidance.
  • Excellent communication skills, both verbal and written.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Taught the new student's etiquette, protocol, and grooming. Assisted all the new students in preparing for their positions.

Customer Service

VFS Global
01.2012 - 07.2015
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered customer telephone calls promptly to avoid on-hold wait times. Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints
  • Processed customer service orders promptly to increase customer satisfaction.
  • Investigated and resolved customer inquiries and complaints quickly. Trained new personnel regarding company operations, policies, and services.

Education

Bachelor's degree in English Language Studies -

Dar Alelum University
Libya
08.2013

Skills

  • Effective Communication: Proven ability to communicate effectively with customers, colleagues, and patients, ensuring clear understanding and satisfaction
  • Leadership: Demonstrated leadership skills in guiding and directing others, enhancing team performance and achieving organizational objectives
  • Self-Learning: Strong commitment to continuous learning and skill development, adapting quickly to new challenges and delivering innovative solutions
  • Time Management: Exceptional ability to manage time efficiently, ensuring timely completion of tasks and meeting set deadlines
  • Teamwork: Skilled in working collaboratively as part of team, fostering appositive and supportive work environment to achieve common goals
  • Sales and Negotiation: Proficient in sales techniques, with proven track record of successful negotiations Able to effectively communicate product value and secure favorable deals Experienced in understanding customer needs, building relationships, and closing sales

Certification

  • Nursing, 01/2019, Libya, Oya Medical School
  • Aviation, 02/2019, Libya, Easy Way Flight School
  • Etiquette And Service, 01/2021, Libya, Oya Flight Company

Languages

English
Arabic

Volunteer Experience

Nurse Volunteer, Libyan Hospital, 01/2020, 07/2020, Libya,

  • Transported patients and assisted with discharge procedures.,
  • Provided care instructions and educational materials to inform patients about their care plans and next steps.
  • Conducted triage of patients based on vital signs and rapid assessments.,
  • Ensured patient rooms and care environments were optimized for comfort by keeping areas free of clutter.,
  • Offered support and companionship to patients in need of assistance.,
  • Prepared and sterilized instruments, aiding physicians in preparing for procedures.

Timeline

Operations Assistant

Kd Serves
10.2023 - 01.2024

Tutor

01.2022 - 01.2023

Flight Attendant

Oya Company
07.2019 - 06.2022

Aviation Instructor

Taknes Flight Academic
01.2017 - 06.2022

Customer Service

VFS Global
01.2012 - 07.2015

Bachelor's degree in English Language Studies -

Dar Alelum University

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Salma Soultan