Salma Sohrabi
Toronto,Ontario
Overview
4
4
years of professional experience
Work History
Front Desk Coordinator
Remax Realtron Realty
08.2023 - Current
- Ensured accurate billing by carefully reviewing invoices before issuing them to clients or submitting payment requests internally.
- Maintained strict confidentiality when handling sensitive client information in accordance with company policies.
- Monitored inventory levels of office supplies, placing orders as needed to prevent shortages or delays.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
Administrator
CHK - Canadian Home Kitchen Inc
05.2023 - 08.2023
- Coordinated company events and meetings to foster teamwork and boost employee morale.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Entered and maintained departmental records in company database.
Account Manager
Arivano
05.2023 - 08.2023
- Developed tailored marketing strategies, resulting in enhanced brand visibility and increased customer engagement
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Negotiated contract terms and service agreements to meet sales quotas and adhere to client budget constraints.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Cashier
Browns Shoes
12.2022 - 05.2023
- Provided exceptional customer service and product assistance
- Maintained a clean and organized cashier station
- Monitored and restocked inventory at the checkout area
- Collaborated with sales team to resolve customer issues.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
Sales Associate
HONEY
07.2022 - 12.2022
- Demonstrated strong product knowledge, assisting customers in selecting the perfect honey products to meet their preferences and needs
- Resolved concerns using strong communication and conflict management skills combined with expert sales abilities
- Created memorable customer experiences by offering personalized sales support.
Supervisor
BOMOU Bakery
12.2021 - 06.2022
- Supervised and trained barista team, ensuring excellent customer service in a high-volume coffee shop
- Maintained inventory, optimized stock levels, and prepared a variety of coffee beverages to meet customer preferences
- Implemented health and safety standards, ensuring a clean work environment for staff and customers
- Managed cash and transactions with accuracy, while providing constructive feedback to team members.
Supervisor
Booster Juice
04.2021 - 12.2021
- Supervised and mentored barista team, ensuring excellent customer service at a busy Booster Juice location
- Skillfully prepared a variety of smoothies and juices to maintain high-quality standards
- Managed inventory and collaborated with management on promotions, boosting sales and customer engagement
- Trained new employees in company procedures and health regulations
- Ensured a clean and hygienic work environment while handling cash transactions accurately.
Volunteer
Goodlife Fitness
09.2019 - 04.2020
- Sanitized high-touch surfaces and advised gym visitors of current safety protocols
- Restocked supplies and replenished linens to maintain gym standards
- Interacted positively with gym guests and maintained friendly, health-focused atmosphere
- Maintained current records of gym membership and account balances.
Education
No Degree - Marketing
York University
Toronto, ON09.2022
Skills
- Schedule management
- Client relationship management
- Customer needs assessment
- Accounting Systems and Software
- Strategic decision making
Languages
Farsi
Native or Bilingual
Timeline
Front Desk Coordinator
Remax Realtron Realty
08.2023 - Current
Administrator
CHK - Canadian Home Kitchen Inc
05.2023 - 08.2023
Account Manager
Arivano
05.2023 - 08.2023
Cashier
Browns Shoes
12.2022 - 05.2023
Sales Associate
HONEY
07.2022 - 12.2022
Supervisor
BOMOU Bakery
12.2021 - 06.2022
Supervisor
Booster Juice
04.2021 - 12.2021
Volunteer
Goodlife Fitness
09.2019 - 04.2020
No Degree - Marketing
York University
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