Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Salma Potrero

West Covina

Summary

Dynamic Front-of-House Supervisor at Chick-fil-A with proven leadership and problem-solving skills. Successfully managed inventory and planned events, enhancing customer satisfaction. Known for fostering teamwork and maintaining high standards of cleanliness, while effectively resolving conflicts and adapting to fast-paced environments. Committed to achieving goals and ensuring operational excellence.

Overview

2
2
years of professional experience

Work History

Front-of-House Supervisor

Chick-fil-A
10.2022 - Current
  • Managed inventory through effectively ordering and stocking chicken, produce, condiments, beverages, and front-of-house supplies.
  • Initiated server side-work chart rotation to promote solidarity and standard of cleanliness.
  • Planned events from concept to completion by responding to event inquiries, establishing budgets, and designing customized menus.
  • Performed cash-handling activities and secured nightly bank deposits.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.

Service Team Member

Panda Express Restaurant
10.2023 - 04.2024
  • Received orders from customers and input into order management system.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Kept register accurate through correct billing, payment processing, and cash management practices.
  • Distributed food during busy peak periods to drive customer satisfaction.
  • Prepared food orders to support waitstaff and other team members.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.

Education

High School Diploma -

Ramona Convent Seconday School
Alhambra, CA
05-2022

Skills

    Problem-solving

    Effective Communicator

    Adaptability

    Leadership

    Attention to detail

    Multitasking

    Conflict Resolution

    Goal-oriented

Languages

Spanish

Timeline

Service Team Member

Panda Express Restaurant
10.2023 - 04.2024

Front-of-House Supervisor

Chick-fil-A
10.2022 - Current

High School Diploma -

Ramona Convent Seconday School

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Salma Potrero