I moved to Canada at the age of 17 years old alone to start my university degree. I completed my High School diploma a year earlier than my class and got accepted at Concordia University with an Entrance Scholarship. Completing my bachelor's degree in 3 years I started working at a Market Research company in the pharmaceutical industry. I got promoted to a managerial role within the first six months of my employment. I am a highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hi, I’m
Salma Negm
Montreal,QC
Summary
Overview
9
years of professional experience
1
Certification
Work History
Notre Dame HospitalMontreal, QC
Hospital Volunteer
03.2023 - Current
Job overview
- Improved quality of patient care by engaging with patients and families.
- Sat with patients in need of companionship and emotional support.
- Played games with patients to boost mood, improve memory and provide light entertainment.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Planned and served meals and snacks to patients according to prescribed diets.
Iguana Perdida Hostel
Yoga Instructor
05.2023 - 07.2023
Job overview
- Taught yin, hatha, and vinyassa yoga classes at a hostel in Guatemala.
- Demonstrated proper breathing techniques and meditation exercises.
- Discussed diverse yoga disciplines and specific poses with students.
- Educated students about proper form to maintain safety and maximize benefits of different positions.
- Improved health and well-being of class participants by instructing on healthy lifestyles, food choices, proper movement and posture.
- Created curriculums for different skill levels to offer exceptional service to students.
- Oversaw as many as 6 classes each week.
- Recommended modifications of exercises to help participants avoid injuries.
- Prepared for classes in advance, selected and queued music beforehand and began and ended classes on time for maximum benefit to attendees.
- Observed participants during classes, watching for issues and incorrect techniques.
- Invited individuals of all ages and fitness levels to participate in classes.
The Little BrothersMontreal, QC
Elderly Caregiver Volunteer
01.2023 - 05.2023
Job overview
- Engaged clients by conversing and participating in activities and hobbies.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Redirected clients with memory issues, providing safety guidance protection.
- Improved patient outlook and daily living through compassionate care.
- Developed strong and trusting rapport with patients to facilitate smooth, quality care.
- Helped clients get in and out of beds and wheelchairs.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
OptiBrand RxMontreal, QC
Manager, Market Research
12.2021 - 03.2023
Job overview
- OptiBrand Rx is a start up in strategic brand positioning and brand naming for the healthcare industry
- I am building and growing the respondent database and call list
- My responsibility is to plan, execute and maintain efficient workflows on assigned projects using agency tools for recruiting survey respondents.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
- Used market research to develop action plans regarding product introductions, modifications and campaigns.
- Researched client industry and marketing trends while forecasting company and product needs.
- Interpreted and presented data to company management using charts, graphs and spreadsheets.
- Used statistical software to log and evaluate data trends.
- Devised development and data gathering methods for questionnaires, focus groups and opinion polls.
Sir Winston Churchill PubMontreal, QC
Restaurant Waitress
08.2022 - 02.2023
Job overview
- Provided exceptional service to high volume of daily customers.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Operated POS terminals to input orders, split bills and calculate totals.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Addressed complaints to kitchen staff and served replacement items.
- Trained new employees on restaurant procedures and plating techniques.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
OptiBrand RxMontreal, QC
Brand Engagement Associate
05.2021 - 12.2021
Job overview
- It is a startup that specializes in strategic brand positioning/marketing for pharmaceuticals
- Outreach to pharmaceutical companies
- Conversed with customers to share information about products and services.
- Promoted positive company image through superior customer service experiences.
- Employed basic selling techniques to engage with customers.
- Shared feedback and ideas with management to improve processes.
- Stayed on top of industry-related topics, trends and tools to impact social growth and engagement.
- Built relationships and personalized future client development opportunities by collecting customer data.
- Tracked communications strategies, advertising campaigns and marketing approaches to measure successes and failures.
- Identified potential markets and market segments with desired customers and gaps for optimum product demand.
- Investigated consumer opinions in collaboration with marketing teams, pollsters and statisticians.
- Collected and reported on customer demographics, preferences and buying habits to help marketing teams target strategies.
- Introduced sales, promotions and other brand initiatives to gain customer loyalty.
Concordia UniversityMontreal, QC
Wellness Ambassador
10.2020 - 05.2021
Job overview
- It is part of the work-study program.
- Trained active listener offering a peer support wellness service.
- I am an active listener who validates one’s feelings and helps them organize their own thoughts to develop an action plan.
- I must maintain confidentiality and establish rapport.
- Created new programs focused on key groups and types of support.
- Cultivated strong relationships with vendors and internal staff.
- Employed proven motivational and behavior-changing methods to prompt intended action by clients and boost outcomes.
- Built strong and lasting relationships with clients through active listening.
- Offered tools and information to raise awareness of self-management and monitoring for specific conditions to minimize patient healthcare costs.
Concordia UniversityMontreal, QC
Sustainability Ambassador
09.2019 - 04.2020
Job overview
- Volunteering for events on campus to encourage sustainability and raise awareness.
- Volunteering at a vegan soup kitchen.
- Encourage sustainable behavior on campus.
- Discuss the sustainability and environmentalism with present individuals.
- Planning on campus events to raise environmental awareness.
Winston Churchill PubMontreal, QC
Restaurant Hostess
10.2018 - 12.2018
Job overview
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Answered telephone to provide dining information and take reservations.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Greeted guests and sat customers at tables or in waiting areas.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Helped restaurant staff set up small and large events to coordinate smooth execution.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Resolved customer service and food-related issues to maintain guest satisfaction.
Paradise Day Care Centre
Kindergarten Teacher
07.2018 - 09.2018
Job overview
- Teaching children from 4 to 8 years old in English and Mathematics.
- Built and strengthened positive relationships with students, parents and teaching staff.
- Prepared and maintained classroom environments appropriate for student learning and physical, social and emotional development.
- Encouraged student critical thinking and discussion using variety of teaching techniques.
- Prepared and presented lesson plans in academic subjects using traditional and modern teaching techniques.
- Supervised students throughout day, both in classroom and outside during breaks.
- Graded student papers and assignments to track student progression.
- Assisted fellow teachers with assignment development, special projects, tests, administrative updates and grading.
Paradise Day Care Centre
Ballet Instructor
06.2018 - 09.2018
Job overview
- Teaching a beginner ballet class to young girls between the ages of 7 to 9 years old.
- Adapted teaching style for students of different ages and experience, ranging from beginner to advanced skill levels.
- Planned choreography for group performances and recitals.
- Instructed groups of individual and coupled dancers in different dance styles.
- Prepared and delivered carefully-crafted lessons to introduce students to proper dance techniques and positions while building ballet knowledge.
Narmer Maadi School
Economics Tutor
09.2016 - 12.2017
Job overview
- Teacher's assistant and tutor for advanced microeconomics and macroeconomics for students in grade 10 and 11 in my high school.
- Helped students review and understand previous lessons to make connection with new lesson.
- Assisted students in finding useful study methods to enhance academic performance.
- Met with students to clarify and review concepts taught in class and solve specific problems.
- Provided private instruction to individual or small groups of students to improve academic performance and prepare for academic or occupational tests.
- Prepared for tutoring appointments by learning about key topics and planning out structured activities.
Maadi Narmer School
TEDx Host and Fundraiser
09.2016 - 12.2017
Job overview
- Hosting TEDx talks at Maadi narmer School.
- Raised awareness and attracted donors through marketing campaigns.
- Raised funds by coordinating events.
- Worked with volunteers to guide fundraising activities, managed finances and strategized with board members to innovate opportunities to attract new donors.
- Supported events by recruiting sponsors and volunteers to meet financial and operational needs.
- Demonstrated leadership by making improvements to work processes and helping to train others.
Narmer Maadi High School, Egypt
Community Development Volunteer
09.2014 - 12.2017
Job overview
- Lead the fundraising team for the volunteering group in high school.
- Collaborated on different projects to encourage community development.
- Reached out to sponsors to help fund our projects.
- Contributed to ongoing assistance focused on elevating standard of living in impoverished communities across Cairo, Egypt.
- Renovating and visiting orphanages.
- Renovating public high schools.
- Tree planting across the neighborhoods.
- Educated local community residents about available health and wellness resources.
- Built partnerships with related organizations to develop support and gain greater attention for important issues.
- Worked closely with disabled or impoverished individuals to locate helpful financial resources and community programs.
- Administered operating budgets, enforcing internal expense-monitoring controls.
- Improved appearance of communities with fresh paint and repairs to existing buildings.
- Developed and implemented fundraising approaches to raise money for cause.
- Any references made upon request
National Bank of Egypt
Bank Intern
02.2017 - 05.2017
Job overview
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Advised customers on bank products, services and financial planning options.
- Determined whether members met eligibility requirements for new services.
- Completed daily cash balancing and operated ATMs.
- Assisted customers by answering banking questions and recommending solutions.
- Reconciled cash and checks against computer records at end of shift.
Education
Kootenay Yoga School
200 RYT
03.2023
University Overview
Concordia UniversityMontreal, QC
Bachelor of Arts And Science from Economics And Sociology
05.2021
University Overview
Narmer Maadi High School
IGCSE High School Diploma
01.2017
University Overview
Skills
- Professional Communication
- Patient Companionship
- Independent and Self-Directed
- Bilingual (English, Arabic, and intermediate French level)
- Communication skills (verbal and written)
- Leadership
- Adaptability
- Can work under pressure
- Time Management
- Conflict resolution
- Multi-tasking
- Teamwork
- Budgeting
- Problem solving
- Analytical
- Hard working
- Critical thinking
- Passionate
- Extensive experience with Excel and PowerPoint
- Family and Guest Support
- Helpful and Service-Oriented
- Personal Companionship
- Communication and Interpersonal Skills
Languages
English
Native/ Bilingual
French
Professional
Arabic
Native/ Bilingual
Spanish
Limited
Certification
- Licensed Advanced Scuba Diver - 2023
- Certified Yoga Instructor
- Certified Active Listener
Timeline
Yoga Instructor
Iguana Perdida Hostel
05.2023 - 07.2023
Hospital Volunteer
Notre Dame Hospital
03.2023 - Current
Elderly Caregiver Volunteer
The Little Brothers
01.2023 - 05.2023
Restaurant Waitress
Sir Winston Churchill Pub
08.2022 - 02.2023
Manager, Market Research
OptiBrand Rx
12.2021 - 03.2023
Brand Engagement Associate
OptiBrand Rx
05.2021 - 12.2021
Wellness Ambassador
Concordia University
10.2020 - 05.2021
Sustainability Ambassador
Concordia University
09.2019 - 04.2020
Restaurant Hostess
Winston Churchill Pub
10.2018 - 12.2018
Kindergarten Teacher
Paradise Day Care Centre
07.2018 - 09.2018
Ballet Instructor
Paradise Day Care Centre
06.2018 - 09.2018
Bank Intern
National Bank of Egypt
02.2017 - 05.2017
Economics Tutor
Narmer Maadi School
09.2016 - 12.2017
TEDx Host and Fundraiser
Maadi Narmer School
09.2016 - 12.2017
Community Development Volunteer
Narmer Maadi High School
09.2014 - 12.2017
Kootenay Yoga School
200 RYT
Concordia University
Bachelor of Arts And Science from Economics And Sociology
Narmer Maadi High School
IGCSE High School Diploma
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