Salma Mohamed
Edmonton,Canada
Summary
Dynamic and customer-focused professional with a strong background in retail and customer service, seeking a Sales Associate role with Virgin Plus. Passionate about creating exceptional member experiences, achieving sales targets, and embracing challenges in a fast-paced environment.
Overview
3
3
years of professional experience
Work History
Front Counter & Retail Prep
What A Bagel
10.2023 - 12.2023
- Provided tailored customer experiences by quickly preparing high-quality food products to exact specifications
- Maintained a clean and organized work environment, ensuring seamless service delivery
- Collaborated with team members to maintain operational efficiency in a fast-paced retail setting
Customer Service Representative & Coffee Preparer
Taaj
12.2020 - 09.2023
- Delivered exceptional customer service, promptly addressing inquiries and resolving issues to maintain high satisfaction levels
- Educated customers on mobile money transfer applications, providing technical support for seamless usage
- Processed over 100 transactions daily with 100% accuracy, adhering to compliance guidelines and ensuring customer trust
- Resolved 95% of customer’s inquiries on the first call, increasing satisfaction ratings by 15% through proactive customer engagement
- Demonstrated excellent communication and embracing change by proactively keeping customers informed about the status of their transactions via phone and email
- Collaborated with team members to meet sales target and deadlines, improving service efficiency
Visual Operator
Stackpole
09.2022 - 12.2022
- Conducted quality assurance inspections to uphold strict standards, identifying and addressing product defects
- Worked collaboratively with team members to prioritize workflows and meet deadlines in a dynamic environment
Processing Representative
Fresh Start Foods
06.2021 - 07.2021
- Prepared and packaged food products on fast-paced assembly lines, ensuring compliance with GMP and safety protocols
- Assisted in training new hires, fostering a collaborative and productive team environment
Education
High School Diploma - OSSD
Etobicoke Collegiate Institute
Toronto, ON06.2022
Skills
- Collaboration and Teamwork
- Tailored Customer Solutions
- Problem-Solving
- Sales Expertise
Languages
English
Timeline
Front Counter & Retail Prep
What A Bagel
10.2023 - 12.2023
Visual Operator
Stackpole
09.2022 - 12.2022
Processing Representative
Fresh Start Foods
06.2021 - 07.2021
Customer Service Representative & Coffee Preparer
Taaj
12.2020 - 09.2023
High School Diploma - OSSD
Etobicoke Collegiate Institute
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