Salma El-Safadi
Montreal
Summary
Trilingual professional fluent in English, French, and Arabic, holding a degree in Nutrition with a specialization in Nutritional Biochemistry. Over 10 years of experience in customer service and sales, with experience in pharmaceutical manufacturing companies. Successfully managed national and international sales for leading companies such as Nutra Canada, Pharma Canada, and US Pharma Sales. Recognized for exceptional communication skills, meticulous attention to detail, and a commitment to achieving outstanding results.
Overview
9
9
years of professional experience
Work History
Senior Officer
ACG Associated Capsules
06.2023 - Current
- Manage sales operations across Nutra Canada, Pharma Canada, and Pharma US markets.
- Oversee end-to-end sales order processing utilizing SAP.
- Monitor shipments and provided customers with weekly delivery updates and documentation.
- Coordinate effectively with planning and logistics to maintain seamless operational flow.
- Work on shade and artwork development, ensuring internal approvals and accurate record-keeping.
- Resolve customer complaints promptly to achieve full closure and satisfaction.
- Lead new product development processes from initiation through completion.
- Nurture relationships with new and existing customers to drive growth.
Sales Coordinator/Customer Service
Capcium Inc
06.2022 - 06.2023
- Demonstrated product and industry expertise to enhance sales effectiveness.
- Tracked individual project opportunities throughout sales process, collaborating with Project Manager and VP of Sales.
- Provided weekly reports to team, prioritizing upcoming projects and activities for new product purchase orders.
- Attended daily operations meetings to align team objectives and strategies.
- Entered orders in ERP (Rootstock) while monitoring sales projects via Monday.com.
- Updated Salesforce with contacts, CDAs, and conducted price checks for accuracy.
- Monitored monthly sales performance against budget, aligning production and QA release timelines for accurate forecasting.
E-Commerce Kitchen Specialist
IKEA Canada
05.2019 - 09.2022
- Designed specialized projects, focusing on ergonomic kitchen layouts for corporate interiors.
- Collaborated closely with clients to adjust plans based on specific requirements.
- Created floor plans, elevations, and 3D perspective views for internal review and client presentations.
Product Specialist
Abbott Laboratories Ltd
05.2021 - 09.2021
- Delivered accurate and timely product information for all Abbott Nutrition offerings.
- Guided clients to make informed decisions regarding product selection and usage.
- Ensured compliance with policies and procedures throughout all client interactions.
Customer Service Representative
IKEA Canada
07.2016 - 05.2019
- Facilitated service and support for customers, creating pathways for future business opportunities.
- Engaged with clients via phone, email, and chat to address diverse needs.
- Resolved customer inquiries, complaints, and issues by providing effective solutions.
Education
BACHELOR OF SCIENCE - NUTRITIONAL SCIENCE
McGill University
Sainte-Anne-de-Bellevue, QC04.2022
COLLEGE DIPLOMA - NATURAL SCIENCE
John Abbott College
Sainte-Anne-de-Bellevue, QC12.2017
Skills
- Customer service
- Communication skills
- Team collaboration
- Self-management
- Problem solving
- Creative thinking
- Task prioritization
- Interpersonal skills
- Microsoft Office
- Salesforce CRM
- Mondaycom
- SAP
- Rootstock
Languages
English
French
Arabic
Timeline
Senior Officer
ACG Associated Capsules
06.2023 - Current
Sales Coordinator/Customer Service
Capcium Inc
06.2022 - 06.2023
Product Specialist
Abbott Laboratories Ltd
05.2021 - 09.2021
E-Commerce Kitchen Specialist
IKEA Canada
05.2019 - 09.2022
Customer Service Representative
IKEA Canada
07.2016 - 05.2019
COLLEGE DIPLOMA - NATURAL SCIENCE
John Abbott College
BACHELOR OF SCIENCE - NUTRITIONAL SCIENCE
McGill University
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