Salma Duenas Martinez
Santa Clarita
Summary
Results-driven shift leader with expertise in customer service, team collaboration, and problem-solving. Proven ability to supervise operations, ensure health compliance, and train staff effectively.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Shift Leader
Pressed Juicery
Santa Clarita
10.2025 - Current
- Supervised daily operations to ensure efficient service and product quality.
- Ensured compliance with health and safety guidelines in food handling practices.
- Resolved customer inquiries and complaints to provide satisfactory solutions.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
Team Member
Little Caesars Pizza
Santa Clarita
02.2025 - 12.2025
- Greeted customers upon entering the store with friendly demeanor.
- Worked hard to learn required tasks quickly to maximize performance.
- Collaborated with team members to ensure efficient daily operations.
- Supported training of new employees on standard procedures.
- Identified opportunities for process improvements within the department.
Sales Associate
Hot Topic
Santa Clarita
10.2023 - 09.2025
- Greeted customers and provided exceptional customer service.
- Handled customer complaints in a professional manner.
- Worked with fellow sales team members to achieve group targets.
- Built and maintained relationships with peers and upper management to drive team success.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained up-to-date knowledge of store merchandise and policies.
- Assisted customers in selecting merchandise based on individual preferences.
Swim Instructor
Canyons Aquatics Club
Santa Clarita
03.2024 - 03.2025
- Instructed swimming techniques to diverse age groups and skill levels.
- Encouraged swimmers to progress through drills while providing positive feedback on their performance.
- Built relationships with parents and swimmers to increase likelihood of repeat business in future swim lessons sessions.
Education
Some College (No Degree) - Medical Laboratory Science
College of The Canyons
Valencia, California, CASkills
- Customer service
- Team collaboration
- Attention to detail
- Problem resolution
- Process improvement
- Health compliance
Languages
Spanish
Native/ Bilingual
Certification
food handler
Timeline
Shift Leader
Pressed Juicery
10.2025 - Current
Team Member
Little Caesars Pizza
02.2025 - 12.2025
Swim Instructor
Canyons Aquatics Club
03.2024 - 03.2025
Sales Associate
Hot Topic
10.2023 - 09.2025
Some College (No Degree) - Medical Laboratory Science
College of The Canyons