Salma Duale
Ottawa,Canada
Summary
Dynamic and results-driven professional with extensive experience at Elections Canada, excelling in client needs assessment and cross-cultural communication. Proven ability to manage high-volume inquiries while ensuring compliance and confidentiality. Adept at fostering community outreach and delivering impactful support, demonstrating both strong interpersonal skills and proficiency in Microsoft Office Suite.
Overview
5
5
years of professional experience
Work History
Sales Associate
Marshalls
01.2023 - Current
- Assisted clients from diverse backgrounds by identifying needs and offering tailored solutions, enhancing overall customer satisfaction.
- Fostered a positive environment through customer engagement and clear communication, contributing to a welcoming shopping experience.
- Maintained accurate financial documentation and processed transactions while ensuring confidentiality, supporting trust and compliance.
- Trained in back-office procedures including cash office operations and end-of-day reconciliation.
Registration Officer / Supervisor
Elections Canada
01.2021 - 01.2025
- Supervised staff and coordinated communication among polling station workers and candidate representatives to ensure smooth operations.
- Registered voters, verified ID documentation, and clearly explained procedures to enhance voter understanding.
- Ensured compliance with federal regulations and maintained strict confidentiality of records.
- Managed high-volume inquiries under pressure while ensuring accuracy and impartiality in responses.
Patient Care Assistant
Carecor
- Monitored and assessed patient conditions continuously, promptly reporting changes to ensure timely interventions.
- Provided emotional support and assisted with daily living tasks, enhancing patient safety and comfort.
- Maintained detailed shift records and documented patient information with accuracy.
- Exhibited empathy, patience, and professionalism while caring for vulnerable individuals, fostering a supportive environment.
Daycare Assistant
Metacafe Daycare
- Provided educational activities, supervision, and daily care routines to enhance children's learning and well-being.
- Coordinated group activities while managing daily reports, attendance records, and communication logs to ensure seamless operations.
- Offered inclusive, culturally sensitive care tailored to support diverse family needs.
Cashier / Customer Service
Real Canadian Superstore
- Handled cash and financial transactions accurately, maintaining customer trust and confidentiality.
- Assisted customers with purchases, returns, and account inquiries, enhancing customer satisfaction and loyalty.
- Resolved customer concerns effectively, utilizing strong problem-solving and communication skills to improve overall service experience.
Education
Bachelor of Arts - Law
Carleton University
Ottawa, OntarioHigh School Diploma -
Martin Collegiate
Regina, SaskatchewanSkills
- Client needs assessment
- Referral management
- Community outreach
- Volunteer coordination
- Group facilitation
- Confidential documentation
- Program reporting
- Evaluation support
- Interpersonal communication
- Cross-cultural communication
- Microsoft Office Suite
- Google Workspace applications
- database management
- Effective communication
- Payment processing
Timeline
Sales Associate
Marshalls
01.2023 - Current
Registration Officer / Supervisor
Elections Canada
01.2021 - 01.2025
Patient Care Assistant
Carecor
Daycare Assistant
Metacafe Daycare
Cashier / Customer Service
Real Canadian Superstore
Bachelor of Arts - Law
Carleton University
High School Diploma -
Martin Collegiate