Hi, I’m
Salma Bouacha
Supply Chain Professional
Toronto,ON
Summary
A bilingual candidate, experienced Supply chain Postgraduate, Detail-oriented team player with strong organizational & communication skills, with ability to handle multiple projects simultaneously with a high degree of accuracy.
Seeking an opportunity in an organization that offers professional challenges utilizing interpersonal, time management & problem-solving skills.
Overview
10
years of professional experience
Work History
Lindt & Sprungli
Customer Supply Chain
07.2022 - Current
Job overview
- Managing all retail stores (about 55 retailers), in addition to EDI & manual order wholesale customers.
- Leading continuous improvement collaboration projects.
- Acting as key liaison with customers as well as key account managers to develop professional, long term relationships through accurate and timely order management, process improvement and long term problem resolution
- Accurately process, audit and manage customer orders in JDE (including availability, compliance and timeliness)
- Follow-up on all stock shortages, order shipping, customer specific requirements
- Ticketing, labeling and miscellaneous issues that relate to accurate and timely shipment of all orders
- Be the point of contact with customers to answer questions/resolve discrepancies regarding stock, availability, shortages, timing of shipments and company policies regarding minimum order size, back orders
- Complete month end reporting and month end closing activities on a timely basis
- Case Fill reporting on a monthly basis
- Make and implement recommendations to optimize current policies and procedures
- Assist with audit and clearing of customer non-compliance charges for assigned customers
- Process OS&D deductions for assigned customer portfolio and provide insights/learnings to Team Lead and Supply Chain Manager
- Monitor open orders to ensure they are being processed in a timely manner from receipt to customer
- Update customers on order shorts and delay to minimize the impact to On Time and Case Fill (mitigating customer fines)
- Process OS&D deductions for assigned customer portfolio to ensure that the aging does not go above 90days.
Abbott Laboratories
Supply Chain Analyst
01.2022 - 05.2022
Job overview
- Work closely with commercial partners, to support forecast & targets, customer specific request, pricing discrepancies, product substitutions etc
- Master Data Maintenance (customer, materials, prices)
- Contribute to continuous improvements to systems, processes and to specific customer related supply chain issues
- Conduct inventory management activities such as UBD (shelf life) management for orders, backorders management, regular review of short-dated inventory, version changes, Global Trade blocks, etc
- In charge of documentation, Letter of credit validation, certificate of origin, analysis, and comformity preparation
- In charge of delivery and invoice creation
- Coordination with carriers, 3PLs, supply planners, finance, sales & warehouse to insure smooth and timely products delivery.
Johnson & Johnson
Customer Supply Chain Analyst(Promotion)
01.2021 - 08.2021
Job overview
- Lead pricing updates within MENAP region in SAP and communicating price updates to all stakeholders
- Work closely with team to find areas of improvement to reduce the recurring claims, price discrepancies, monthly review of deliver claims with CS/Ops Manager & Business QA lead & identify trends
- Connect with customers to understand their needs and strive continuous customer satisfaction improvement.
- Acting as link between all stakeholders for resolving claims in a timely manner.
- Driving Improvement through:
- Customer Experience Program 2021 survey & actions Distributor Gateway Enhancements (2021 pipeline)
- Structured process for improvements driven from claims analysis
- Support to improve pricing structure through maintaining Duty in pricing system–ensuring 100% accuracy and be fully aware of market requirements
- To actively follow up on pending issues with functions (regulatory, finance, demand planning) to ensure timely resolutions
- Support new distributor onboarding (Customer set up in SAP/DG, Pricing) Analyze claim & complaints trends & find areas of improvements
- To drives performance by taking ownership of projects.
Johnson & Johnson
Customer Supply Chain Associate (Promotion)
03.2019 - 12.2020
Job overview
- Markets: North & West Africa (13 distributors), in addition to KSA
- Handled all KSA requests (Intercompany) from order to delivery processing
- Performed all Customer Supply chain Specialist tasks in addition to leading project improvements.
- Leading Middle East Donations, Customer Service Week, Customer Annual survey projects
- Active member of J&J club - toastmasters international.
Johnson & Johnson
Customer Supply chain Specialist
12.2016 - 03.2019
Job overview
- North & West Africa(13 distributors)
- Ensure execution of the day-to day Supply Chain activities & customer service assigned tasks as well as Distributors’ management
- Maintain and build strong working relationship with customers, respond fast and reliably to their questions
- Entering and processing claims & complaints in CRM
- Responsible of supporting the Cs team to close the claims in a timely manner to achieve Claims’ monthly KPI target, following up with internal parties involved (Finance, Quality & Regulatory teams) Make full use of SAP for order and delivery processing in a timely fashion, making all necessary integrity and quality checks
- Manage orders, creating deliveries, resolving any documentation issues
- Work with operations team to ensure that the deliveries created are optimum for transportation purposes
- Provide any support needed for the processing of deliveries & following up with the different third parties according to the Distributor’s different incoterms & Payment terms (ex
- LC, Foreign Currency approval)
- Applying knowledge of the relevant SAP functionalities and the secondary support systems
- Support the commercial team in delivering the monthly sales targets
- Responsible for all J&J donation initiatives, from creating the NGO order, delivery processing to ensuring the right documentation.
Vibrant Freight
Import/ Export Customer Service Executive
10.2016 - 12.2016
Job overview
- Person in charge for Import and Export certified by Dubai Municipality
- Expert in providing Food, non-food, Pet food Item Registration service with Dubai Municipality to clients for import services
- Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues
- Compile invoice information monthly for summary billing to certain customers
- Track and trace railcar movements to ensure availability, estimate loading dates and transit times, schedule future orders
- Maintain and update system database regarding customers, products, suppliers, pricing
- Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping.
National Plus LLC
Business Analyst
06.2015 - 10.2016
Job overview
- Lead business development team meetings, pitching for deals and preparation of project business plans for clients
- Come up with new projects ideas in the field of loyalty card programs, prepare business proposals and BRDs
- Conducting research for investment articles and reporting to business development manager and business strategy Director
- Collate monthly rolling performance numbers
- Filing of monthly performance numbers and collate the data into Excel spreadsheets
- Drafting of agreements and monitor their adherence
- Devising and maintaining office systems, including data management and filing
- Carrying out background research and presenting findings
- Attending meetings with corporate partners at all levels of seniority.
Cooper Pharma
Logistics Intern
06.2013 - 08.2013
Job overview
- Helped on daily drug preparation & worked on improving the process from order receipt to delivery to pharmacies & hospitals.
- Calculation of delivery costs
- Financial Analysis
- Optimization of delivery cost
- Accomplishments: reduced operational costs by 5%, found ways to save on path optimization for internal carrier partners.
Education
High School Diploma from Science of Mathematics
ASCMToronto, ON
APICS- Ongoing Certificate from Supply Chain And Operations Management
12.2023
Wollongong UniversityDubai, UAE
Master of Science from Logistics
05.2017
Al Akhawayn UniversityMorocco
BBA from Double Concentration- Finance & Supply Chain
07.2014
AlKhiyam Morocco
MPSI from Engineering Preparatory Classes MPSI
06.2009
Skills
- Word, Excel, Power Point, Outlook, SAP, JDE
- Excellent bilingual(French & English) communication skills
- Can Do attitude
- Excellent prioritization, & organization skills with the ability to multitask
- Perform well under pressure/stressful fast environment
- Comes up with out of box ideas
- Ability to work independently with minimum supervision
- Excellent customer service orientation
- Ability to work collaboratively to solve problems and resolve issues
- Experience within CPG, FMCG, Healthcare & Medical device industries
- Experience in international supply chain & order management(knowledge of Incoterms, different payment terms, different documentation requirements)
- Personal skills: High sense of ownership, Team Player, Innovative, versatile, Adaptable, Broad-minded, Cooperative, Dependable, Flexible, Honest
Accomplishments
Received three INSPIRE Awards - J&J Donation project($1M Saving & Donated to IRAQ, & many African countries)& Customer Service Week(Leader of the project, execution & planning of full week events)
Promotions
.
other interests & Activities
Hand In Hand Association: Volunteered in fund raising and human development programs, participated in the organization of many events.
AIESEC: Project Manager of the Incoming Global Community Development Program (IGCDP), English teacher Volunteer(Shanghai 2013)
- Choral Soprano vocalist.
- Candle Making.
Timeline
Customer Supply Chain
Lindt & Sprungli
07.2022 - Current
Supply Chain Analyst
Abbott Laboratories
01.2022 - 05.2022
Customer Supply Chain Analyst(Promotion)
Johnson & Johnson
01.2021 - 08.2021
Customer Supply Chain Associate (Promotion)
Johnson & Johnson
03.2019 - 12.2020
Customer Supply chain Specialist
Johnson & Johnson
12.2016 - 03.2019
Import/ Export Customer Service Executive
Vibrant Freight
10.2016 - 12.2016
Business Analyst
National Plus LLC
06.2015 - 10.2016
Logistics Intern
Cooper Pharma
06.2013 - 08.2013
High School Diploma from Science of Mathematics
ASCM
APICS- Ongoing Certificate from Supply Chain And Operations Management
Wollongong University
Master of Science from Logistics
Al Akhawayn University
BBA from Double Concentration- Finance & Supply Chain
AlKhiyam
MPSI from Engineering Preparatory Classes MPSI
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