Salma Assouane

• Provided bilingual customer service in both English and French to customers via phone, email, and chat
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
• Provided excellent service and attention to customers when face-to-face or through phone conversations
• Responded promptly to customer inquiries and complaints about products or services
• Provided customer service when necessary by responding to inquiries or addressing issues quickly and efficiently
• Attracted potential customers by answering product and service questions and suggesting information about other offerings.

• Provided excellent customer service to resolve customer complaints in a timely manner
• Reviewed financial controls for internal disbursement processes to create streamlined and secure payment environment.
• Resolved complex problems by working with other departments to provide solutions that meet customer needs
• Remained calm and professional in stressful circumstances and effectively diffused tense situations
• Developed strong customer relationships to encourage repeat business.
• Audited financial documents for accuracy and completeness.
• Ensured accuracy of all financial transactions including cash flow projections.

Reviewed financial documents to identify discrepancies or errors.