Salma Alami
Ottawa,ON
Summary
Experienced administrative office clerk with a passion for learning and being a valuable team member. Eager to contribute my skills and excel within the company.
Overview
4
4
years of professional experience
Work History
Clinical Administrative Assistant
City Of Ottawa
04.2021 - 09.2021
- Covid symptoms screening
- Assisted patients with admission and discharge procedures
- Maintained complete documentation for permanent records and auditing purposes.
- Collaborated with healthcare professionals to maintain high-quality care across departments
- Issued both digital and physical vaccination proof.
Administrative Receptionist
University Of Ottawa
04.2019 - 09.2022
- Corresponded with clients through email, telephone
- Collected payments and processed transactions
- Routed incoming mail and messages to relevant personnel without delay.
- Handle guests requirements from check-in through check-out
- Oversaw and organized calendar to schedule reservations and monitor cancellations.
- Resolved customer problems and complaints.
Labor Relations Administration Clerk
Human Resources
08.2022 - Current
- Do research and benchmarking in various context such as labor negotiations and legal settlements
- Analyze collective agreements used during bargaining process
- Write meeting summaries
- Manage recordkeeping system (archives)
- Process and redirect requests to the appropriate audiences
Team Lead
Card Service Professionals
09.2021 - 05.2022
- Conducted team training
- Mentored team members to promote productivity, accuracy, and commitment to friendly service
- Collaborated with managers to identify and address employee relations issues.
Education
BBA - Human Resources Management
University of Ottawa
Ottawa, ON04.2024
Skills
- Trilingual
- Excellent organizational and time management skills
- High attention to detail and precision
- Multitasking
- Strong interpersonal and communication skills
- Effective handling of stressful situations
- Adaptation and quick-learning
Timeline
Labor Relations Administration Clerk
Human Resources
08.2022 - Current
Team Lead
Card Service Professionals
09.2021 - 05.2022
Clinical Administrative Assistant
City Of Ottawa
04.2021 - 09.2021
Administrative Receptionist
University Of Ottawa
04.2019 - 09.2022
BBA - Human Resources Management
University of Ottawa