Sally (Hayoung) Kim
Waterloo,ON
Summary
Enthusiastic and dedicated student with superior skills in building positive customer relationships and demonstrating strong work ethics. Proficient in organization, collaboration, and adaptability. Thrives in dynamic team environments, and is eager to contribute skills to new opportunities.
Overview
4
4
years of professional experience
Work History
Sales & Merchandising Associate
Browns Shoes Inc
Waterloo, Ontario
10.2025 - Current
- Built positive connections with diverse customers while bringing satisfaction.
- Achieved a 5% growth in shoe care product sales, exceeding the store's sales targets.
- Executed compelling visual merchandising and display setups to enhance the overall store aesthetic.
- Developed strategies to hit sales and profit targets by utilizing core skills.
Graphic Designer & Social Media Manager
Freelance
09.2024 - 09.2025
- Created visually engaging content for social media, and boosted audience engagement and reach.
- Developed creative concepts for various client projects and digital campaigns.
- Conducted research on design trends to enhance project outcomes.
Cashier & Server
Top Chicken Waterloo
08.2023 - 08.2025
- Welcomed every guest with inclusivity, kindness, and delivered exceptional customer service.
- Raised the store's review from 4.6 to 4.8, with multiple 5-star reviews.
- Communicated effectively during the telephone conversation, while engaging in friendly interactions.
- Handled various tasks, including food packaging, dishwashing, cashier duties, and store maintenance.
- Maintained clean and organized work areas, keeping the floors and workstations clean.
Teaching Assistant
Kumon Math & Reading Tutoring Centre
07.2021 - 05.2023
- Assisted students with their assignments in math and reading, and graded the work.
- Provided students with personalized tutoring sessions and feedback.
- Monitored student progress, and effectively communicated with parents about learning needs.
Education
Honours Arts and Business - Communication Arts in Design Practice
University of Waterloo
12.2025
Skills
Personal
- Professional verbal and written communication
- Collaborative team player with leadership potential
- Exceptional customer service with empathy and enthusiasm
- Excellent organization and time management
- Adaptability in handling complex circumstances
- Critical thinker and proactive problem solver
- Efficient multitasking with flexibility
- Quick learner with great motivation, self-awareness, and reflection
- Bilingual proficiency in Korean
Professional
- Digital content creation
- Social media marketing
- Visual merchandising
- Sales strategy development
Technical
- POS system
- Google Workspace
- Microsoft 365 suite
- Figma/Adobe Express/Canva
Extracurricular
- Tiny Home Takeout - Assistant Cook | May - Dec 2022
- AKCSE UW - Events Coordinator | Jan 2024 - Current
Timeline
Sales & Merchandising Associate
Browns Shoes Inc
10.2025 - Current
Graphic Designer & Social Media Manager
Freelance
09.2024 - 09.2025
Cashier & Server
Top Chicken Waterloo
08.2023 - 08.2025
Teaching Assistant
Kumon Math & Reading Tutoring Centre
07.2021 - 05.2023
Honours Arts and Business - Communication Arts in Design Practice
University of Waterloo