Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Timeline
Generic

Sally Wensley

West Vancouver,BC

Summary

Adept at elevating customer experiences, I honed my skills in hospitality and team leadership at JOEY Restaurants, enhancing service quality through exceptional customer service and proficient POS operation. My commitment to fostering positive guest relations has consistently driven superior service standards and team efficiency.

Overview

6
6
years of professional experience

Work History

Server/Bartender

JOEY Restaurants
03.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.

Barista - Seasonal

The Shed
06.2024 - 09.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Supervisor

Savary Island Pie Company
08.2019 - 03.2024
  • Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
  • Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences across the team.
  • Performed cash handling activities and secured nightly bank deposits.
  • Conducted regular employee evaluations to assess performance, provide constructive feedback, and set goals for improvement.
  • Expertise of point of sales systems and trouble shooting
  • Daily use of excel charting for production sheets, cash outs, and sales reports
  • Addressing and resolving customer incidents professionally

Back of House Supervisor

Pastameli Supervisor
02.2022 - 09.2022
  • Ensured kitchen cleanliness, adhering to health and safety regulations for optimal sanitary conditions.
  • Practiced sanitation and safety procedures using approved disinfecting products and encouraging social distancing.
  • Prioritized tasks and time to complete daily projects.
  • Collaborated with front-of-house staff to ensure seamless service during peak hours.
  • Quality checking of all food produced and sold

Sales Associate - Seasonal

Grouse Mountain
11.2021 - 03.2022
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Bachelor Of Science - Biology

Capilano University
North Vancouver, BC

High School Diploma - General

West Vancouver Secondary School
West Vancouver, BC
06.2023

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Safe food handling
  • Team collaboration
  • Sales expertise
  • Supply restocking
  • Quality control
  • Point of sale operation
  • Beverage preparation
  • Item promotion
  • Foreign language proficiency

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Accomplishments

District Authority Scholarship of West Vancouver (2023)

Timeline

Barista - Seasonal

The Shed
06.2024 - 09.2024

Server/Bartender

JOEY Restaurants
03.2024 - Current

Back of House Supervisor

Pastameli Supervisor
02.2022 - 09.2022

Sales Associate - Seasonal

Grouse Mountain
11.2021 - 03.2022

Supervisor

Savary Island Pie Company
08.2019 - 03.2024

Bachelor Of Science - Biology

Capilano University

High School Diploma - General

West Vancouver Secondary School

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Sally Wensley