SALLY SARROCA
Calgary,Canada
Summary
Secure a responsible career opportunity to fully utilize my knowledge and skills. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level or an experienced position. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proactive and goal-oriented professional, known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth. Thorough team contributor with strong organizational capabilities. Effective at prioritizing tasks and meeting deadlines.
Overview
14
14
years of professional experience
Work History
Commissions Lead
Greatway Financial Inc.
02.2022 - Current
- Commission Calculation & Processing. Manage weekly & monthly commission calculations with accuracy and efficiency, ensuring alignment with compensation plans and company policies.
- Commission Payments. Oversee timely distribution of commission payments, coordinating with Finance and Payroll as necessary.
- Systems & Tools Management. Administer and optimize commission systems and tools, ensuring data integrity and supporting automation where possible.
- Reconciliation. Perform regular reconciliations between commission systems, statements, and financial records to ensure accuracy.
- Reporting & Analysis. Create and distribute commission-related reports to Management, Finance, and Marketing, offering insights and data to support strategic decisions.
- Dispute Resolution. Serve as the main point of contact for commission-related inquiries or disputes, ensuring resolution in a timely and professional manner.
- Compliance & Recordkeeping. Maintain documentation for audits and internal reviews, ensuring compliance with company policies and industry standards.
- Promotions & Contests. Support the execution and payout of incentive programs, ensuring contest rules are applied correctly and rewards are processed fairly.
Restaurant Manager/Manager of Operations
Tim Hortons LTD.
03.2015 - 03.2022
- Operational Management. Oversee all daily operations of the restaurant, ensuring smooth execution across all shifts. Maintain effective floor control — balancing team deployment, equipment use, and service flow to deliver top-tier food quality and guest experience. Implement and uphold Food Safety, Brand, and Coffee Standards in line with corporate expectations.
- Inventory & Supply Chain. Manage ordering, receiving, and inventory control of food, beverage, and paper supplies. Encode, verify, and close supplier invoices accurately and on time.
- Financial Accountability. Use data from the weekly and month-end reportings to monitor and control costs (Food, Paper, Labor) and align with budget targets. Track and analyze sales and transaction reports to drive profitability. Ensure accurate cash handling procedures and daily reconciliation of sales and deposits.
- Team Leadership & HR. Hire, train, and retain a full team roster aligned with operational needs. Create and manage weekly schedules to ensure proper coverage for all shifts. Provide coaching, feedback, and support for team development. Handle administrative HR tasks including payroll processing, terminations, and exit interviews.
- Guest Service & Brand Representation. Lead by example as a brand ambassador, delivering exceptional service and hospitality to every guest. Foster a positive, respectful, and service-focused store culture.
- Health & Safety. Monitor and maintain compliance with health and safety regulations. Report any safety concerns or risks to the Restaurant Owner and suggest improvements as needed.
Operations Manager
The TDL Group Corp. (Corporate Office of Tim Hortons)
06.2011 - 01.2015
- Plays a key leadership role in overseeing multiple restaurant operations, supporting new store openings, and ensuring all locations meet the company’s high standards for performance, brand integrity, and guest experience. I have serve as both a transitional leader for corporately owned stores and a strategic partner in training new franchisees and teams. This role combines the hands-on responsibilities of a Restaurant Manager with higher-level operational planning, compliance oversight, and market readiness initiatives.
- Multi-Unit Restaurant Management. Oversee operations of multiple restaurant locations, ensuring consistent adherence to food safety, brand, and operational standards. Step in as acting Restaurant Manager for corporately owned locations during transitional periods until a new owner assumes control.
- New Store Openings. Lead the pre-opening and launch process for new locations, ensuring smooth setup and operational readiness. Work closely with opening teams to execute staffing, inventory setup, training, and first-day operations. Monitor and support locations during their initial phase of operations to ensure a successful transition.
- Franchisee & Team Training. Train new Restaurant Owners (franchisees) and team members on brand standards, operating procedures, systems, and guest service. Equip new operators with the tools and knowledge required to manage the business independently and successfully.
- Audits, Reports & Compliance Conduct regular corporate reports, evaluations, and audits at assigned locations to ensure ongoing compliance with company policies, operational standards, and health regulations. Provide clear and constructive feedback to restaurant teams and owners, identifying areas for improvement and ensuring accountability.
- Product Launch Readiness. Conduct certification audits to assess readiness of locations for upcoming product launches, limited-time offers, or menu changes. Collaborate with Marketing and Product Development teams to align execution at the store level.
Education
Accounting and Payroll Administration
Reeve's College
Calgary, AB06.2021
Bachelor of Science - Food Technology
University of Santo Tomas
03.2001
Skills
- Customer Service Excellence
- Clear and concise English communication
- Ability to thrive in fast-paced environments
- Collaborative teamwork
- Organization and time management
- Proficient in handling multiple tasks
- Reliable and accountable
- Detail-oriented
Languages
English
Timeline
Commissions Lead
Greatway Financial Inc.
02.2022 - Current
Restaurant Manager/Manager of Operations
Tim Hortons LTD.
03.2015 - 03.2022
Operations Manager
The TDL Group Corp. (Corporate Office of Tim Hortons)
06.2011 - 01.2015
Bachelor of Science - Food Technology
University of Santo Tomas
Accounting and Payroll Administration
Reeve's College