Sally Robinson

• Provided customer support via live chat, addressing inquiries related to claims, account setup, and eligibility.
• Managed multiple live chat interactions efficiently while updating customer profiles and escalating complex issues.
• Evaluated and adjudicated claims online in compliance with CRA policies and company guidelines.
• Communicated claim decisions to claimants in a clear and empathetic manner.
• Stayed updated on industry regulations, including METC and CRA requirements.
• Acted as a liaison between customer support and claims adjudication teams.
• Collaborated with CX manager to identify and address knowledge gaps.
• Participated in projects to improve overall understanding of company resources.
• Assisted in developing adjudication training for internal and external adjudicators.

• Successfully managed and operated a piano studio, providing individualized instruction and fostering a positive learning environment.
• Developed and implemented effective marketing strategies to attract new students and retain existing ones.
• Handled all administrative tasks, including scheduling, billing, and communication with students and parents.
• Coordinated recitals and performances to showcase student progress and foster community engagement.
• Actively pursued professional development opportunities to enhance teaching skills and studio operations.

- Responsible for personal sales, customer service, and marketing products.

-Oversaw a team of up to 40 active sellers and recruiters, conducting recruitment and training.

-Hosted and managed in-person and online team meetings, and conducted sales presentations.

-Marketing and sale at local events and markets.

• Managed client accounts, providing exceptional customer service and anticipating client needs.
• Conducted data input and adjudicated and processed claims.
• Reviewed benefit contracts from various providers.
• Had strong knowledge of benefit details from an employer, administrator, and an employee point of view.
• Oversaw benefit program implementation.