Sally Niua
Mountain View
Summary
Versatile and adaptable individual skilled in planning and executing recreational activities. Known for strong leadership qualities and exceptional organizational abilities, with a focus on improving resident interactions and overall satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Activity Assistant
Idlywood Care Center
Sunnyvale, CA
04.2025 - Current
- Assisted in planning and implementing recreational activities for residents.
- Facilitated engaging social programs that enhanced resident interaction and participation.
- Collaborated with healthcare staff to ensure alignment of activities with resident care plans.
- Monitored resident attendance and engagement levels during activities to improve offerings.
Trust and Safety Analyst
Accenture LLP
Fremont, CA
07.2021 - 01.2023
- Evaluated and secured user-generated content to enhance user experience and trust on digital platform.
- Resolved inquiries effectively by adhering to defined procedures. Delivered quality outcomes while meeting productivity expectations.
- Analyzed user-reported problems and system alerts to implement effective resolutions and enhance user experience.
Content Analyst
BCforward
Mountain View, CA
10.2017 - 07.2021
- Analyzed content performance metrics to identify trends and optimize engagement strategies.
- Collaborated with cross-functional teams to develop comprehensive content guidelines and best practices.
- Conducted thorough quality assurance reviews to ensure content accuracy and consistency across platforms.
- Developed and maintained detailed documentation of content processes to enhance team efficiency and knowledge sharing.
Receptionist
Lytton Garden Reception
Palo Alto, CA
07.2015 - 10.2017
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Coordinated communication between departments, enhancing service delivery and internal collaboration.
- Developed and maintained filing systems, improving document retrieval efficiency by 30%.
- Trained new reception staff on operational procedures and customer service protocols.
Education
Certificate For Business Administration -
JobTrain
Menlo Park10-2015
Skills
- Leadership qualities
- Flexibility
- Strong organization
- Cross-cultural sensitivity
- Customer service
- Office administration
- Recordkeeping skills
- Mobility assistance
- Resident support
- Social integration
- Group facilitation
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
Business Administration
Legendary Impact Award
constantly exceeded quota expectations, went above and beyond and cleared out nearly half of the assigned queue on a daily basis. Was able to pivot a new project quickly and effortlessly.
Languages
Tongan
Native or Bilingual
Timeline
Activity Assistant
Idlywood Care Center
04.2025 - Current
Trust and Safety Analyst
Accenture LLP
07.2021 - 01.2023
Content Analyst
BCforward
10.2017 - 07.2021
Receptionist
Lytton Garden Reception
07.2015 - 10.2017
Certificate For Business Administration -
JobTrain