Sally Mata

As a Recreation Leader III at the Norwalk Senior enter, I plan and coordinate various recreational programs and activities alongside full-time staff and management. I direct Senior Center programs, including special events and cultural activities, evaluate program activities and make recommendations for improvement. I supervise subordinate Recreation Leader II staff to ensure effective program delivery and assist in coordinating Senior Center contract classes and recreation planning as well as manage equipment, facilities, and operations for senior community recreation programs and enforce policies and regulations to maintain safety in the senior recreational facility.

As a Recreation Leader II at the Norwalk Senior Center, I Delivered exceptional customer service to individuals of all ages, primarily seniors. Utilized Canva to design engaging flyers, posters, and pamphlets for events. Assisted in planning and executing diverse events, including holiday dances and movie nights. Built lasting relationships and connections and created a welcoming environment for seniors to enhance participation and enjoyment.

As a Medieval Times Call Center Representative, I assisted customers via phone with reservation processes and inquiries, applied discount codes efficiently to enhance customer experience. Processed payments accurately, ensuring secure transactions and provided prompt responses to customer questions regarding services.

• As a Recreation Leader I at the parks in the City of Norwalk, I was required to provide entertainment and customer service to the Norwalk Community. Engaged with children through play and homework assistance while addressing inquiries regarding programs and events. Maintained cleanliness of offices and facilities to ensure welcoming environments. Responded to phone inquiries and assisted visitors with information regarding services. Coordinated support for major holiday and seasonal events to enhance community engagement.

• Assisted in Aquatic Center operations through maintenance tasks, including mopping office and locker room floors.
  Monitored community during swim tests and issued wristbands accordingly.
  Organized paperwork for swimming lessons to streamline scheduling processes.
  Posted updates around office to keep lifeguards informed of relevant information.
  Delivered exceptional customer service by addressing inquiries about swimming lessons, public swims, movie nights, and pool events.