Sally Mancini
Saskatoon,SK
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customers needs to facilitate enjoyable dining experiences.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Supervisor
Blau + Associates
12.2021 - 12.2024
- Greeted guests promptly, shared daily specials, and collected drink orders to offer superior service.
- Monitored tables, handled requests, kept drinks refilled, and offered menu recommendations.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Increased overall sales by upselling premium bottles, mixers, and additional services.
Youth Care Worker
Eagle Nest Youth Ranch
07.2017 - 08.2020
- Developed positive rapport with youth while serving as role model to create safe, caring environment
- Assessed and monitored youth skills and progress to determine skill development needs and priorities
- Provided behavior management counseling to youth clients on one-on-one and group basis by teaching coping techniques and adaptive behavior
- Patrolled various locations within facility to locate safety and security hazards such as unlocked doors, tampered windows.
- Provided a safe and nurturing environment for at-risk youth through consistent supervision and positive reinforcement.
Education
High School Diploma -
Bethlehem
Saskatoon, SKCertificate, Youth Care Worker -
Great Plains College
Warman, SKSkills
- Customer service skills Communications
- Crisis response Conflict de-escalation
- Warm and Friendly
- Memory retention
- Multitasking and organization
Certification
- First Aid/CPR
- Therapeutic crisis intervention
- Food safe
- Serving it right
Timeline
Supervisor
Blau + Associates
12.2021 - 12.2024
Youth Care Worker
Eagle Nest Youth Ranch
07.2017 - 08.2020
High School Diploma -
Bethlehem
Certificate, Youth Care Worker -
Great Plains College
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