Sally Ji
Burnaby,BC
Overview
13
13
years of professional experience
1
1
Certification
Work History
Audit Services Sepcialist
BC Housing
12.2019 - Current
- Managed high-volume workloads, prioritizing tasks to ensure timely completion and quality results.
- Provided expert guidance in troubleshooting complex issues, leveraging extensive new audit software knowledge to resolve problems quickly and efficiently.
- Delivered high quality file summaries that are precise, concise and easy to follow.
- Streamlined audit processes by providing innovative file digitizing method and introduced excel pivot table for increased efficiency and improved audit procedure..
- Successfully delivered Basics of Rent Calculation presentations to housing providers in different regions.
- Trained new team members, sharing best practices and ensuring consistent service standards across the department.
Coordinator, Corporate Reception Services
BC Housing
03.2019 - 12.2019
- Greets incoming visitors and clients professionally and provides friendly, knowledgeable assistance.
- Maintains intranet site for Business Support Services, ensuring it is up-to-date and easy to navigate.
- Manages reception logs and review Business Support Services Budget sheet with strict attention to detail.
Applications Assistant
BC Housing
07.2018 - 03.2019
- Provided exceptional written and verbal communication skills to effectively educate over 35 applicants daily, and other agencies about BC Housing programs, its policies and the completion of its forms.
- Continuously learned and improved performance by creating procedure manual, reviewing training documents, discussing best practices with colleagues and proactively seeking out training opportunities.
- Proven to be a fast learner in the fast-changing environment.
- First person to be chosen amongst training class to process applications independently without being audited.
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
Community Support Worker
Burnaby Association for Community Inclusion
03.2018 - 07.2018
- Supported approximately 30 different individuals with special needs and helped them gain independence in their communities.
- Provided encouragement to interact in social environments such as volunteering, dance classes, cooking classes and other sports activities.
Vision Ambassador
Clearly
04.2015 - 02.2018
- Consistently exceeded a monthly sales target of $30,000 while maintaining customer satisfaction ratings above 90%.
- Excelled as a team player with onboarded new trainees.
Human Resources Assistant (Part Time)
Kin's Farm Market
09.2015 - 08.2016
- Supported all aspects of the recruitment process including preparation of job postings, pre-screening resumes, scheduling interview, phone screening, reference checks, and supported orientation and on boarding for new employees.
- Maintained HR filing system; processed new-hires, resignations and terminations files.
- Assisted with editing company policies and procedures
- Designed monthly newsletter and hiring brochures
- Organized volunteering events, job fairs, and company dinners.
Property Management Administrative Assistant/Receptionist
Bentall Kennedy LP
12.2012 - 04.2015
- Covered reception duties.
- Processed capital invoices and Visa transactions with high accuracy and speed.
- Assisted Property Manager with overseeing 8 commercial buildings with over 45 corporations.
- Timely rent collection, cheque posting, and application of money to tenant accounts.
Human Resources Clerk
Bentall Kennedy LP
03.2013 - 05.2013
- Tracked and maintained database for employee training programs.
- Prepared new hire offers and orientation packages.
- Assisted in preparation of Vacation Entitlement Statements for employees.
- Managed Performance Review in system.
Human Resources Project Leader (Internship)
Nike Sports Co. Ltd
09.2012 - 10.2012
- Improved customer service performance of sales clerks in every Nike China Retail Store.
- Performed data analysis based on customer service performance surveys.
- Provided systematic solutions to enhance customer service score China-wide.
- Coordinated product merchandising training.
Human Resources Coordinator (Internship)
Phillips Investment Co. Ltd
05.2011 - 09.2011
- Organized cross-functional training for internal employees.
- Hosted engaging and fun company events such as: Team Building Trip and Family Day
- Scheduled interviews and meetings.
Education
Associate’s Certificate in Human Resources Management -
BCIT
08.2024
Associate’s Certificate in HR Management
BCIT
Burnaby10.2018
Counselling -
Vancouver Career College
06.2018
Management Skills Certificate -
Langara College
04.2015
Bachelor of Arts - Psychology
SFU
04.2012
Skills
- Attention to detail
- Service Oriented
- Data Analysis
- Solution Oriented
- Communication
- Multitasking
- Time Management
- Teamwork and Collaboration
- Interpersonal Communication
- Relationship Building
Certification
- Microsoft Office
- CPS
- JDEI1
- Webfocus
- Housing Connection
- Smart
Languages
English
Native or Bilingual
Mandarin
Native or Bilingual
Cantonese
Native or Bilingual
Timeline
Audit Services Sepcialist
BC Housing
12.2019 - Current
Coordinator, Corporate Reception Services
BC Housing
03.2019 - 12.2019
Applications Assistant
BC Housing
07.2018 - 03.2019
Community Support Worker
Burnaby Association for Community Inclusion
03.2018 - 07.2018
Human Resources Assistant (Part Time)
Kin's Farm Market
09.2015 - 08.2016
Vision Ambassador
Clearly
04.2015 - 02.2018
Human Resources Clerk
Bentall Kennedy LP
03.2013 - 05.2013
Property Management Administrative Assistant/Receptionist
Bentall Kennedy LP
12.2012 - 04.2015
Human Resources Project Leader (Internship)
Nike Sports Co. Ltd
09.2012 - 10.2012
Human Resources Coordinator (Internship)
Phillips Investment Co. Ltd
05.2011 - 09.2011
Associate’s Certificate in Human Resources Management -
BCIT
Associate’s Certificate in HR Management
BCIT
Counselling -
Vancouver Career College
Management Skills Certificate -
Langara College
Bachelor of Arts - Psychology
SFU
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