Sally Edgar

As a Client Executive, I manage several of the top retail clients nationally. I work as a trusted advisor, collaborated and consulted with clients on products and services in strategic alignment for their business needs. Prepared proposals, financial analysis and presented business case to executives and key stakeholders. Responsible for the coordination and planning with clients to implantation stages.

-Negotiated and won new contracts worth over 5 million annually

-Achieved over 100% of assigned quota continuously meeting and exceeding sales target year over year. Presidents club winner in 2020

-Relationship management that involves business owners, c-level and senior management

-Organize and facilitate internal team meetings to enhance collaboration

- Work closely with Account architect and internal teams to ensure we sell the best solution to meet the customers business needs.

- Manage sales funnel accuracy in Salesforce

• Managed the Top 20% of Mid Market clients
• Negotiated contract terms with clients, securing favorable agreements for both parties.
• Increased client satisfaction by building strong relationships and addressing their needs promptly.
• Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
• Educated clients on new products or services to increase customer engagement with brand.

• Working in a call centre environment responding to customer requests and upselling to close and retain business.
• Exceeded sales targets consecutively for two years straight achieving top 100 club in 2010 and 2012
• Enhanced client satisfaction by addressing inquiries and resolving issues promptly.
• Adapted quickly to changes in company policy or procedures while maintaining excellent service standards for existing clients.
• Trained and supervised junior customer service representatives on best practices to meet organization goals.
• Utilized active listening skills to identify customer needs and provide appropriate solutions.