Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Generic

Sally Chiu

Los Angeles,CA

Summary

Dynamic individual with hands-on experience in Consumer banking and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

30
30
years of professional experience

Work History

Associate Banker

JPMorgan Chase Bank
01.2021 - Current
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Developed and maintained strong customer relationships, providing exceptional service and advice.
  • Maintained friendly and professional customer interactions.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Educated customers on online banking and mobile banking applications.

Lead Associate Operations

JPMorgan Chase Bank
06.2017 - 01.2021
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Built strong relationships with customers through positive attitude and attentive response.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Teller

JPMorgan Chase Bank
08.2002 - 06.2017
  • Processed customer transactions promptly, minimizing wait times.
  • Educated customers on use of banking website and mobile apps.
  • Identified sales opportunities and referred customers to branch partners in financial services.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.

Utility Clerk

Dai-Ichi Kangyo Bank of California
07.1999 - 03.2000
  • Processed return items and chargebacks
  • Balanced inclearing cash letter received from Federal Reserve Bank
  • Verified and filed checks
  • Encoded, balanced and prepared proof of deposits to be sent out to processing agent

Utility Clerk

Preferred Bank
11.1996 - 07.1999
  • Researched and generated check adjustments
  • Assisted in resolving out of balance differences related to proof
  • Verified and called back entries performed by the wire clerks

Accounting Assistant

Omni Bank
07.1996 - 11.1996

Purchase Merchant Teller

Wells Fargo Bank
12.1994 - 06.1996

Education

B.A. - Economics

University of California, Irvine
Irvine, CA
06.1995

Skills

  • Customer Service-oriented
  • De-escalating conflicts
  • Audit support
  • General Ledger
  • 10-key
  • Team Training

Accomplishments

    Achieved passing audits of 99% score for 3 consecutive years as Lead Operations Supervisor

    Helped team achieved National Achiever branch status in 2016

Languages

Chinese (Cantonese)
Limited Working
Chinese (Mandarin)
Limited Working

Timeline

Associate Banker

JPMorgan Chase Bank
01.2021 - Current

Lead Associate Operations

JPMorgan Chase Bank
06.2017 - 01.2021

Teller

JPMorgan Chase Bank
08.2002 - 06.2017

Utility Clerk

Dai-Ichi Kangyo Bank of California
07.1999 - 03.2000

Utility Clerk

Preferred Bank
11.1996 - 07.1999

Accounting Assistant

Omni Bank
07.1996 - 11.1996

Purchase Merchant Teller

Wells Fargo Bank
12.1994 - 06.1996

B.A. - Economics

University of California, Irvine
Sally Chiu