Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Sally Bouhamdan

Sally Bouhamdan

Edmonton,AB

Summary

Retail professional with extensive experience at Rogers Place, specializing in customer engagement and problem resolution.

Achievements include significant improvements in customer satisfaction through effective communication and dependable service. Proficient in cash handling and team collaboration, consistently achieving outstanding results in high-pressure settings.

Overview

3
3
years of professional experience

Work History

Retail Sales Associate

Rogers Place
09.2024 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Appointment Coordinator

Toyota Northwest
Edmonton, Alberta
02.2025 - 08.2025
  • Managed service appointment scheduling using customer relationship management software.
  • Coordinated communication between customers and service technicians for efficient scheduling.
  • Assisted customers in selecting appropriate services based on their needs and preferences.
  • Developed and maintained organized records of customer interactions and appointments.
  • Provided training support to new staff on appointment coordination procedures and systems.
  • Maintain accurate records of customer appointments including contact information and appointment times.

Crew Member

Eddies Donair and Pizza
05.2022 - 06.2023
  • Worked front counter and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.

Crew Member

Tim Horton's
05.2022 - 06.2023
  • Worked front counter, drive-thru and other areas.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Promoted a positive work environment through effective communication.

Education

Bachelor of Science -

Macewan University

High School Diploma -

M.E LaZerte High School
Edmonton, AB

Skills

  • Customer service and assistance
  • Team collaboration
  • Problem-solving
  • Time management
  • Cash handling
  • Reliability and punctuality
  • Customer engagement
  • Effective communication

Accomplishments

  • Promoted from Sales Associate to Lead at Roger's Place in recognition of strong work ethic, consistent performance, and contributions to team success.

Timeline

Appointment Coordinator

Toyota Northwest
02.2025 - 08.2025

Retail Sales Associate

Rogers Place
09.2024 - Current

Crew Member

Eddies Donair and Pizza
05.2022 - 06.2023

Crew Member

Tim Horton's
05.2022 - 06.2023

Bachelor of Science -

Macewan University

High School Diploma -

M.E LaZerte High School
Sally Bouhamdan