Sally Alhamdan
Surrey,BC
Summary
Hardworking professional with 5+ years of experience and a proven knowledge of back office operations, administrative support and customer service. Aiming to leverage my abilities to fill the vacant role at institute. Computer-savy and have extensive experience processing billings and claims using a variety of Software like Salesforce, QuickBooks, and Excel.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Clinical Operations Associate
Telus Health MyCare
02.2023 - Current
- Clinical Support: Assisted in managing and organizing clinical activities to ensure smooth day-to-day operations. This included scheduling patient appointments, managing patient records, and coordinating with healthcare providers.
- Patient Interaction: Interacted with patients to address inquiries, provide information, and assist in coordinating their healthcare journey. Maintained a high level of professionalism and empathy in all patient interactions.
- Documentation: Maintained accurate and up-to-date patient records and clinical documentation. Ensured compliance with privacy regulations and data security standards.
- Collaboration: Collaborated with healthcare providers, nurses, and administrative staff to facilitate effective communication and coordination of patient care. Worked closely with cross-functional teams to support a patient-centered approach.
- Quality Assurance: Participated in quality assurance activities by conducting audits, monitoring processes, and identifying opportunities for improvement. Contributed to maintaining and improving clinical standards and best practices.
- Data Management: Assisted in collecting and organizing clinical data for reporting and analysis purposes. Contributed to generating insights that drive informed decision-making.
- Training and Education: Stayed updated on healthcare industry trends, regulations, and best practices. Participated in training programs to enhance your understanding of clinical operations and contribute to continuous learning within the team.
- Administrative Tasks: Provided administrative support to the clinical team, which included managing schedules, coordinating meetings, and assisting in the preparation of reports and presentations.
Administrative Assistant and Relief Supervisor
Fraser Health Authority
12.2020 - 02.2023
- Used PARIS software to update demographics of clients/client labs/client referrals
- Used HCIM to corroborate patient information
- Worked as the Team Lead on several projects
- Managed sending out & receiving mail/letters
- Managed inventory by setting up filing systems and databases
- As a relief supervisor I aided in the creation of General Admin Process
- Manuals, directed towards training newly hires/ trained new hires/ interviewed internal and external potential hires
- Supervised 15+ workers on a day-to-day basis/ worked closely with managers
Office Administrator
MFBCS
07.2019 - 05.2020
- Used Salesforce to maintain multiple user profiles and to generate memos and emails for clients
- Assisted with various marketing and promotional efforts
- Used QuickBooks to process donations and other payroll related duties
- Used Microsoft PowerPoint to create presentations for events, functions, and trainings of new staff
- Sent timesheets to Project Coordinators and Project Managers for approval
- Maintained proper and efficient communication with teams using Slack
- Microsoft Outlook, and Microsoft Teams.
Receptionist Administrator
Jaguar Land Rover Langley
03.2018 - 06.2019
- Operated the telephone and email system to answer/ forward calls
- Distributed information to Langley Showroom Sales Representatives
- Provided email reminders to relevant customers
- Greeted customers in the showroom, directed them to the appropriate contacts or services, provided general information in person and by phone
- Performed end of day balancing for the Langley Showroom and deposited checks (also kept the safe in check
Education
Simon Fraser University
Skills
- WordPress
- Microsoft Office (Powerpoint, Word, Sharepoint)
- Microsoft Outlook
- QuickBooks
- MailChimp
- Adobe Acrobat
- Salesforce
- Google Docs
- 70 WPM
- Payroll Experience
Certification
- CPR Aide certification, The
- Canadian Red Cross
- Certified Dynamics 365 for Finance and Operations
- MOS Expert
- SAP Expert
- CHR, Camunda, InputHealth
Timeline
Clinical Operations Associate
Telus Health MyCare
02.2023 - Current
Administrative Assistant and Relief Supervisor
Fraser Health Authority
12.2020 - 02.2023
Office Administrator
MFBCS
07.2019 - 05.2020
Receptionist Administrator
Jaguar Land Rover Langley
03.2018 - 06.2019
Simon Fraser University
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