Sallie Duran
Riverside,CA
Overview
5
5
years of professional experience
Work History
Team Manager
Panera Bread
05.2021 - Current
- Managed daily cash handling operations, including opening and closing registers, preparing bank deposits, and reconciling daily sales to ensure 100% accuracy.
- Oversaw cash flow procedures for a high-volume café, consistently maintaining compliance with loss prevention standards.
- Demonstrated strong leadership for a team of 20+ employees by delegating tasks, monitoring efficiency, and generating weekly performance reports.
- Set performance expectations for five managers, and provided ongoing coaching to support team growth and operational consistency.
- Elevated customer satisfaction by resolving issues promptly, contributing to an improvement in café health score from 70% to 90%.
- Implemented weekly check-ins to optimize productivity, streamline task allocation, and strengthen overall team alignment.
- Developed personalized growth and development plans for team members, improving internal promotions and retention.
- Utilized sales data to assess weekly performance trends, and adjust labor, inventory, and task planning accordingly.
Operations Assistant
Bridgestone Americas Inc
01.2024 - Current
- Assisted with financial and administrative tasks, including budgeting support, invoice review, purchase tracking, and cost reconciliation.
- Contributed to immediate operational savings by negotiating reduced supply costs within the first two months.
- Supported accurate financial documentation and data entry for a three-month project, ensuring timely filing and flawless organization.
- Strengthened overall customer satisfaction by 80% assisting with issue resolution, and maintaining efficient communication channels.
Education
Bachelor of Arts - Business Administration, General Management
California State University, Fullerton
Fullerton, CA05.2026
Skills
- Cash Handling & Reconciliation
- Sales Analysis & Reporting
- Budgeting & Inventory Management
- Customer Support & Issue Resolution
- Coaching & Staff Development
- Analytical Reasoning
- Time Management
- Conflict Resolution
- Work Planning & Prioritization
- Attention to Detail
- Positive Attitude
- Integrity
Affiliations
Head Cheer Coach and Board Treasure
Chino Pop Warner Youth Organization
- Mentored and led board members, children, and parents while effectively resolving conflicts
- Improved interpersonal communication with parents and board members through active listening and regular updates
- Managed and oversaw the financial operations of a 14+ teams league, including budgeting, fund management, and receipt tracking
- Accompanied and provided support to over 10 fundraisers and sponsorships, ensuring successful execution and fostering strong partnerships with key stakeholders.
Timeline
Operations Assistant
Bridgestone Americas Inc
01.2024 - Current
Team Manager
Panera Bread
05.2021 - Current
Bachelor of Arts - Business Administration, General Management
California State University, Fullerton
AWARDS
Team Manager Award of (2022, 2023,2024), Deans Honors List 2023,2024, Head Coach of year (2023)