Salley Jeong
Toronto,ON
Summary
Possess up-to-date knowledge and skills in major airline sales and service, with specialization in servicing the Korean speaking market.
Overview
7
7
years of professional experience
Work History
Bilingual Customer Sales and Service Agent
Air Canada
01.2023 - Current
- Responded to numerous telephone enquiries from direct clients, third-party vendors and external partners through calls and emails to key departments
- Demonstrated clear oral communication skills to appropriately correspond to inquiries from international airports, other airlines, third-party agencies and internal departments such as concierge, mileage, and cargo
- Prioritized and organized tasks efficiently to deliver results to clients with excellent customer service leading to multiple excellence recognitions
- Notified passengers of current events and applied existing policies to help clients understand options
- Effectively extracted key information from calls to distribute and communicate various tasks to other departments such as accounting, ticketing, and human resources
- Assessed causes for inventory disruptions via internal systems and advised accordingly
- Queried database to open past documents, quotes, invoices, and customers
- Arranged and queued files for manual quotes, refunds, vouchers, and trouble reports
- Input appropriate times and dates, and left written remarks including key information such as options, quotes, and invoices
- Billed clients appropriate costs for primary and special services of request
- Advised third party entities to ensure unpaid invoices are acknowledged and settled to help prevent penalties for unpaid holds
- Collected emergency contact information for minors and customers with medical needs
- Recorded incidental cases of extended hours resulting from overtime, offline activity, and technical issues to request manual adjustments in the database.
Assistant Marketing Manager
WELLOONA
10.2021 - 12.2022
- Generated and uploaded data using excel sheets specific to Meta, Google, Shopify, and WooCommerce platform formats
- Presented workflow plans through office tools such as Powerpoint
- Interviewed SEO agencies via phone and video conferences, hosted meetings to determine compatibility between business needs and agency offers
- Prepared packages for pick-up and delivery, resolved delivery conflicts with couriers
- Answered customer inquiries through phone, text, and various messaging platforms.
Event Assistant
Korea Trade Investment Promotion Agency
09.2017 - 09.2017
- Translated information about a manufacturer company of automotive plastic injection parts and its products to potential clients at the Korea Auto-Parts Plaza
- Solved communication barriers between Korean-speaking representatives and English-speaking attendees.
Banquet Attendant
The Donalda Club
05.2017 - 01.2018
- Delivered elevated service experience by remembering members' names, preferences, detailed order specifics
- Served at celebrations such as Mother's Day, Christmas, and weddings
- Paid attention to keeping up with club standards of service and practices.
Barista
Starbucks
01.2017 - 04.2017
- Made positive interactions with patrons and helped fulfill custom orders
- Gained familiarity with working in dynamic routines.
Education
Diploma in Computer Programming -
Seneca College
Toronto, ON09.2019
Diploma in Food and Beverage Management -
George Brown College
Toronto, ON01.2018
Candidate for Bachelor of Arts -
Brescia College
London, ON05.2015
Skills
- Reservations, Ticketing
- Check-in Assistance
- Baggage Advising
- Disruption Transfers
- Connection Advising
- Conflict De-escalation
Languages
Korean
Native or Bilingual
Timeline
Bilingual Customer Sales and Service Agent
Air Canada
01.2023 - Current
Assistant Marketing Manager
WELLOONA
10.2021 - 12.2022
Event Assistant
Korea Trade Investment Promotion Agency
09.2017 - 09.2017
Banquet Attendant
The Donalda Club
05.2017 - 01.2018
Barista
Starbucks
01.2017 - 04.2017
Diploma in Computer Programming -
Seneca College
Diploma in Food and Beverage Management -
George Brown College
Candidate for Bachelor of Arts -
Brescia College
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