Salisha Rambally-Bachan
Cunupia
Summary
Dedicated financial service professional with over 14 years of experience, stemming from various units. Proven ability to manage high volume, while ensuring service excellence, and process efficiency. Recognized for taking ownership of complex issues and collaborating across departments to implement sustainable solutions. I am a mature team worker and adaptable to all challenging situations while executing the job at hand within SLA. Demonstrates a strong client service orientation and effective communication. Known for meticulous attention to detail, compliance, verification, and operational delivery.
Overview
2026
2026
years of professional experience
Work History
Verification and Authorization Officer
RBC Royal Bank
Independence Square
2018 - Current
- Spearheaded end-to-end verification of financial and non-financial transactions to ensure compliance, accuracy, and service level expectations.
- Conduct ongoing process evaluations to identify service gaps and uphold internal standards.
- Facilitate peer and management understanding while acting as escalation contact for policy interpretation, client issues, and operational anomalies.
- Analyze and propose solutions for recurring errors and service gaps, functioning as referral point or Subject Matter Expert.
- Handled complex issues and concerns at first point of contact, exemplifying dedication to long-term solutions for clients’ needs.
Acting Teamlead
RBC Royal Bank
Transaction Processing
06.2025 - 08.2025
- Managed escalations regarding employee issues, absenteeism, and procedural compliance.
- Collaborated with cross-functional stakeholders to address queries, driving results
- Managed team reports and enhanced execution.
- Fostered strong internal connections to enhance implementation and compliance with policies, procedures, and HR guidelines.
- Reallocated and prioritized resources to maximize impact.
Investigation Officer
RBC Royal Bank
London Street
2018 - 2018
- Executed prompt resolution of challenging customer inquiries and transactional issues while meeting rigorous 2-day SLAs.
- Adapt swiftly to fast-paced situations, delivering consistent performance
- Utilized extensive knowledge of operational systems to perform root cause analysis and champion permanent solutions.
- Collaborated closely with internal business units to secure accurate resolution and consistent client experience.
Pay no Pay Officer
RBC Royal Bank
London Street
2013 - 2018
- Managed high-volume payment processing activities with unwavering compliance to internal guidelines and external requirements.
- Identified opportunities to minimize redundancy and accelerate processing time, fostering enhanced client service.
- Coordinated with multiple teams to facilitate prompt execution of essential financial operations, sustaining a reliable SLA record.
- Delivered exceptional customer care by embodying warmth, personal attention, helpfulness, and appreciation.
- Recognized opportunities for continuous improvement, enhancing the client experience.
- Determined actions for items on Unpostables report according to decision tree guidelines.
- Displayed commitment to proactive ownership and responsibility for client challenges from the first interaction, addressing them within the SLA.
CCOM Officer
RBC Royal Bank
Chaguanas
2011 - 2013
- Served as ABM officer within CCOM project, overseeing implementation of centralized branch processing while maintaining transactional accuracy in wires, RTGS, and letters.
- Contributed to ongoing transformation initiatives by delivering subject matter insights and managing transaction workflows in high-pressure environments.
- Implemented the launch of the first two branches on London Street by leveraging expertise developed through CCOM.
Education
Advanced Diploma - Business Management
School of Business And Computer Science
Chamsfleur01-2010
Skills
- Strategic thinker with a solution-oriented mindset
- Strong communicator with stakeholder engagement skills
- Effective under pressure and deadlines
- Committed to lifelong learning and professional growth
- Trusted advisor with a reputation for integrity and accountability
Professional Development
- Conducted training in the capacity of a Teamlead where I was able to attain leadership skills, critical thinking, problem solving, dealing with different personalities and much more.
- Trained in the Operations Implementation Specialist space. This enabled me to obtain knowledge in relation to updating and amending policies and procedures for different functions for different departments.
- Gained knowledge in the Quality Control Specialist field where insight was given in relation to risk mitigation, monitoring controls and how departments are scrutinized in the processing of functions ensuring they are following policies and procedures.
- Also crossed trained with the purchasing and logistics officer where I obtained knowledge in communicating with business partners internally and externally as well as effectively multitasking, prioritizing and making decisions on purchasing.
TECHNICAL PROFICIENCY
- T24 / TNOCC / RIBS / INTER T24 / FCIS / APERTA
- Proficient in navigating and troubleshooting multiple banking systems for end-to-end transaction support.
- Adept at adapting quickly to new platforms and optimizing system use for business continuity outcomes.
Timeline
Acting Teamlead
RBC Royal Bank
06.2025 - 08.2025
Verification and Authorization Officer
RBC Royal Bank
2018 - Current
Investigation Officer
RBC Royal Bank
2018 - 2018
Pay no Pay Officer
RBC Royal Bank
2013 - 2018
CCOM Officer
RBC Royal Bank
2011 - 2013
Advanced Diploma - Business Management
School of Business And Computer Science