Salinda Sen

● Used WebRezPro software to maintain a complete and accurate log of every room and guest.

● Delivered precise and detailed information regarding hotel services, amenities, and local attractions.

● Demonstrated proficiency in resolving guest complaints and managing third-party bookings by implementing effective solutions, providing complementary services, and executing reservation upgrades to surpass guest expectations.

● Handled cash and credit payments, adhering to the hotel’s cash handling policy when checking in or checking out 50+ reservations.

● Cultivated a positive and customer-centric demeanor while leveraging an in-depth understanding of products to provide tailored recommendations and assistance in selecting merchandise, aligning with individual customer needs and preferences.

● Diligently managed inventory by stocking merchandise, ensuring product availability, and maintaining a well-organized sales floor.

● Simultaneously, handles customer inquiries through phone calls, delivering prompt and professional responses to enhance overall customer satisfaction and retail experience.

● Overseeing a team of baristas, ensuring the seamless execution of daily operations, and upholding a high standard of customer service.

● Managing opening/closing duties, inventory, and training new baristas.

Completed 600 hours of Esthetician education and practical training, specializing in facials, skin analysis, waxing, sanitation and infection control, product knowledge, and client consultation. Skilled in providing customized skincare treatments and professional client care.