Salina Parashar

• Conducted regular account openings and reviews to identify opportunities for cross-selling additional bank products and services.
• Tracked and processed customer account requests and applications.
• Assisted in managing branch risk levels by working closely with colleagues to identify and report any suspicious transactional activities or potential fraud attempts.
• Handled sensitive customer inquiries with discretion and professionalism, maintaining strict adherence to privacy regulations.
• Increased client retention through exceptional relationship-building and proactive problem-solving skills.
• Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.

• Documented conversations with customers to track requests, problems and solutions.
• Managed multiple social media platforms, ensuring a consistent brand voice and message.
• Described product and service details to customers to provide information on benefits and advantages.
• Displayed friendly, outgoing, and energetic behavior to create warm, fun atmosphere for guests.
• Acted as first point of contact for visiting clients and customers.

As a CEA at TD Canada Trust responsibilities included servicing the front line to assist customers with daily transaction needs and provide advice to ensure short term and daily servicing goals were in line and achieved.

Other responsibilities included but were not limited to:

• Assisting clients with transactions and providing them with advice to save money
• Taking on additional responsibility with opening and closing the branch
• Making personal connections with each customer, providing exceptional customer service
• Meeting and exceeding quarterly sales goals

• Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
• Identified defective, incorrect or missing merchandise and promptly reported to supervisor.
• Identified safety hazards and notified management to determine proper resolution of issues.
• Inventoried items with daily cycle counts and monthly audits and investigated discrepancies to maximize data accuracy.
• Organized and positioned product cases in produce warehouse and walk-in cooler.

• Assisted with purchases, locating items and signing up for rewards programs.
• Resolved issues with cash registers, card scanners and printers.
• Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
• Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
• Trained new team members in cash register operation, stock procedures and customer service.
• Welcomed customers, offering assistance to help find necessary store items.
• Inspected items for damage and obtained replacements for customers.

• Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
• Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
• Greeted each client and asked questions to determine fashion needs.
• Engaged positively with each customer, providing professional and polite support for sales and service needs.
• Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
• Calculated pricing, scanned tags, applied discounts, collected payment and offered receipts to process transactions.