Salina Hussain
North York,Canada
Summary
Dynamic customer service professional with proven expertise, excelling in conflict resolution and relationship building. Adept in Microsoft Office, I deliver exceptional experiences that enhance customer satisfaction and retention.
Overview
8
8
years of professional experience
Work History
Customer Service Representative/Cashier
Walmart
Toronto, Ontario
11.2019 - 03.2023
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Excelled in exceeding daily credit card application goals.
- Developed positive relationships with customers through friendly interactions.
- Provided accurate information about products and services to customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Strengthened customer retention by offering discount options.
Cashier
Follett Inc. Humber College North Campus Book Store
Etobicoke, Ontario
08.2019 - 11.2019
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Helped customers find specific products, answered questions, and offered product advice.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Sales Associate
Aldo Accessories
Toronto, Ontario
06.2018 - 09.2018
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Answered store and merchandise questions and led customers to wanted items.
- Processed returns, exchanges, and refunds in accordance with company policies.
Customer Service Representative
Loyal Seal Windows & Doors
Toronto, Ontario
06.2015 - 11.2016
- Developed positive relationships with customers through friendly interactions.
- Identified opportunities for upselling additional products or services based on customer needs.
- Performed administrative tasks such as filing paperwork.
Education
Business Management -
Humber College
Skills
- Organization skills
- Leadership skills
- Effective communication
- Microsoft Office
- Conflict resolution
- Time management
- Hospitality and accommodation
Volunteer Experience
Secretary at Elia Middle School
- Maintained office organization, ensuring that files, documents, and correspondence were properly stored and easily accessible.
- Managed incoming and outgoing communications, including emails, and phone calls.
- Oversaw office supplies and inventory, placing orders and ensuring that the office remained well-stocked and operational.
Timeline
Customer Service Representative/Cashier
Walmart
11.2019 - 03.2023
Cashier
Follett Inc. Humber College North Campus Book Store
08.2019 - 11.2019
Sales Associate
Aldo Accessories
06.2018 - 09.2018
Customer Service Representative
Loyal Seal Windows & Doors
06.2015 - 11.2016
Business Management -
Humber College
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