Salim Kibet
Scarborough,ON
Summary
Knowledgeable IT Support Professional with several years of experience. Skilled in troubleshooting hardware and software issues on both Windows and Mac systems. Committed to providing excellent customer service and ensuring client satisfaction.
Overview
3
3
years of professional experience
5
5
Certificates
Work History
Technical Support Representative( WordPress.com)
Automattic, Inc
Toronto, ON
11.2023 - Current
- Provided technical assistance to WordPress.com customers through phone, email and chat support using Zendesk and slack.
- Performed regular website maintenance tasks, including updating content and resolving coding errors.
- Provided technical support to customers regarding website issues.
- Managed the security of websites through encryption techniques and other methods of protection against malicious attacks.
- Integrated multimedia elements into existing websites using appropriate software applications.
- Installed updates or patches as needed for supported software applications used on websites.
IT SUPPORT TECHNICIAN
Centennial College, ICT Workshop
Toronto
05.2023 - 10.2023
- Updated and installed software for customers on both Windows and Mac systems.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
- Diagnosed hardware failures in servers, workstations, laptops, printers, scanners.
- Configured computers to network drivers and connected to printers and other peripheral equipments.
- Identified hardware issues caused by component failures using approved diagnostic tools
- Performed functionality testing on various systems and applications to confirm suspected faults and malfunctions
- Identified and eliminated computer viruses and threats, implementing measures to protect against future data breaches.
Help Desk Associate
TOP WORLDWIDE LLC
Austin, TEXAS, USA
03.2021 - 11.2022
- Answered incoming calls, emails and chats to provide technical assistance and troubleshooting.
- Provided support for hardware, software, networking, mobile devices and other technology related issues.
- Resolved customer complaints regarding technical problems with products or services in a timely manner.
- Assisted customers with setting up new accounts on the company's website and applications.
- Provided guidance and training to end-users on how to use the various computer applications installed on their machines.
LOSS PREVENTION SECURITY OFFICER
The Investigators
Toronto
05.2023 - 01.2024
- Prepared security reports to document and log theft, accidents and safety violations
- Watched for customer and employee theft, identifying shoplifters and signs of dishonesty
- Used computers and software to generate concise reporting
- Monitored and supervised customer's activities in store to detect signs of attempted theft.
- Troubleshot technical problems with the CCTV system including cameras, monitors, DVRs and other devices.
- Performed preventive maintenance on all CCTV equipment.
- Monitored CCTV footage to identify suspicious activity and potential security threats.
Security Concierge
Securitas
Toronto, ON
07.2023 - 10.2023
- Greeted visitors and guests, provided information, and directed them to their destination.
- Maintained daily log of visitors, contractors, and personnel entering the premises.
- Monitored surveillance equipment to identify potential security risks or safety concerns.
- Conducted patrols of designated areas on foot or in a vehicle to ensure the safety of personnel and property.
- Enforced access control protocols at all entrances and exits to ensure only authorized personnel enter the premises.
Data Monitoring Coordinator
Amnesty International
11.2020 - 04.2021
- Contributed to open source software development initiatives related to artificial intelligence applications.
- Implemented machine learning algorithms like Linear Regression, Logistic Regression and Random Forest for classification and prediction purposes.
- Provided technical assistance to end users on a variety of issues, including hardware and software related problems.
- Installed, configured, and maintained computer systems, network equipment, operating systems, and applications.
Education
CERTIFICATION IN COMPUTER REPAIR AND MAINTENANCE -
08.2023
DIPLOMA IN COMPUTER SYSTEMS TECHNICIAN CANDIDATE -
05.2024
- Night classes twice a week.
BACHELOR OF ARTS IN INTERNATIONAL RELATIONS WITH IT -
12.2022
Professional Certificate - Software Product Management Specialization
11-2023
Skills
- Software: HTML, FrontPage, Microsoft Office (Word, Excel, PowerPoint, Access)
- Hardware: Troubleshooting on Windows and Mac systems, Motherboard components, disassembly/reassembly, microprocessors
- Networking: Windows NT, TCP/IP, Novell Netware, LAN, WAN, Internet, Intranet
- Operating Systems: MS DOS, Windows 9x, 2000, 2000 Server, XP, UNIX, LINUX, Mac OS X
- O/S Features: Optimization techniques, firewall and security, FAT32, NTFS
Certification
- COMPTIA A+
- CCNA Networking
- GOOGLE IT SUPPORT CERTIFICATE
- IBM IT SUPPORT CERTIFICATE
- PCAP - Programming in Python
- Ethical Hacking Master class
- Private Investigator/Security Guard.
- CPR/AED/First Aid
Timeline
Technical Support Representative( WordPress.com) - Automattic, Inc
11.2023 - Current
Security Concierge - Securitas
07.2023 - 10.2023
LOSS PREVENTION SECURITY OFFICER - The Investigators
05.2023 - 01.2024
IT SUPPORT TECHNICIAN - Centennial College, ICT Workshop
05.2023 - 10.2023
Help Desk Associate - TOP WORLDWIDE LLC
03.2021 - 11.2022
Data Monitoring Coordinator - Amnesty International
11.2020 - 04.2021
Centennial College, Toronto - CERTIFICATION IN COMPUTER REPAIR AND MAINTENANCE ,
Centennial College, Ontario - DIPLOMA IN COMPUTER SYSTEMS TECHNICIAN CANDIDATE,
Pioneer International University - BACHELOR OF ARTS IN INTERNATIONAL RELATIONS WITH IT,
University of Alberta - Professional Certificate, Software Product Management Specialization
Similar Profiles
Liz McDonaldLiz McDonald
Sr. Director of Customer Success, Global Enterprise Accounts at WordPress VIP, a division of AutomatticSr. Director of Customer Success, Global Enterprise Accounts at WordPress VIP, a division of Automattic
PANTELIS STAMPOULISPANTELIS STAMPOULIS
Senior Mobile Engineer at AutomatticSenior Mobile Engineer at Automattic
Mohammed RiyazuddinMohammed Riyazuddin
Happiness Engineer at AutomatticHappiness Engineer at Automattic