Clarissa Anson
Toronto,ON
Summary
Enthusiastic and reliable professional aiming to exceed company expectations, in providing excellent customer service and facilitating high level experiences for consumers. Skilled in anticipating customer needs, ability to handle advanced work loads with high degree of accuracy. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
11
11
years of professional experience
Work History
Server
Air Canada Signature Club
01.2022 - 12.2023
- Fine dining high volume steakhouse, membership club restaurant, high expertise in food menu and wine list.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Chop Steakhouse
01.2021 - 06.2022
- Server duties, prepare dining room, reset sections, and process payments.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
Team Leader
Lone Star Texas Grill
01.2013 - 01.2022
- Deliver excellent tableside service to create excellent dining experience.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations. Experience as busser, host, and server.
Patient Intake Coordinator
Parklawn Physiotherapy
01.2016 - 01.2018
- Patient Intake Coordinator, submit insurance claims for WSIB and MVA claims.
- Improved patient satisfaction by efficiently managing intake processes and addressing concerns promptly.
- Maintained accurate medical records, contributing to better-informed treatment decisions by healthcare providers.
Education
Bachelor of Finance -
Humber College
12.2018
Cardinal Leger Catholic Secondary School
12.2014
Skills
- Excellent communication skills, both written and verbal
- Ability to work independently as well as part of a team
- Provide superior level of prompt, efficient, and courteous customer service
- Ability to organize and prioritize in timely manner
- Cash handling and basic accounting skills
- Excellent organization skills, and interpersonal skills
- Guest Relations
- Smart Serve Certified
Timeline
Server
Air Canada Signature Club
01.2022 - 12.2023
Server
Chop Steakhouse
01.2021 - 06.2022
Patient Intake Coordinator
Parklawn Physiotherapy
01.2016 - 01.2018
Team Leader
Lone Star Texas Grill
01.2013 - 01.2022
Bachelor of Finance -
Humber College
Cardinal Leger Catholic Secondary School
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