SALIMAH MUYINGO NAMASINGA

• People first approach. Always with clients and colleagues and ably communicated and connected with over 12 staff members to provide solutions and build real, lasting relationships;
• Business focused. Can ably see the bigger picture and anticipate clients’ needs going beyond expectations and drive opportunities to genuinely help others while growing business;
• Entrepreneurial. Being accountable and taking ownership of actions and results;
• Accurate. Detail oriented and accurate with practiced skills;
• Knowledge seeking & growth minded. Self-starter and can easily ask questions, eager to learn and have real interest in banking and how people spend and use their money;
• An encouraging teammate. Can work collaboratively and achieved many professional wins;
• Technologically sound. Computer literate and can use MS Office Suite and other programs with ease;
• Developed and maintained strong customer relationships, providing exceptional service and advice in line with bank policy;
• Plan, Review, and monitor adherence to bank control system/procedures in Salary payments, Cheque clearing, EFTs, RTGS and TT transfers in line with bank policies and BOU clearing house rules and regulations;
• Process and verify payment instructions as per BOU/International payment rules and regulations and Bank policy;
• Monitor and supervise Bank Payment systems and ensure all commissions are earned as per bank policies.

• Complied with established internal controls and policies.
• Prepared internal and regulatory financial reports, balance sheets and income statements.
• Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
• Collaborated with C-level executives and stakeholders to develop long-term financial plans.
• Generated over 100 reports and analysis of customer data to identify trends and potential business opportunities;
• Adhered to established security procedures and reported potential fraud or safety violations to management for immediate recourse;
• Demonstrated respect, friendliness and willingness to help over 90 staff members and 8,000 clients;
• Examined ledger tickets for expenses and fees with accuracy and efficiency.

• Answered over 100 customer inquiries regarding account balances, transaction history, services charges, and interest rates.
• Processed customer transactions promptly, minimizing turn around times,1 to 5 minutes.
• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Provided customer records, account statements and copies of checks.
• Educated customers on use of banking website and mobile apps.