Salima Rana
Toronto,ON
Summary
A highly motivated and customer-focused hospitality professional with a strong work ethic, seeking opportunities to contribute effectively and work diligently in any field. With a proven track record in customer service and restaurant operations, I am committed to exceeding expectations and embracing new challenges. I thrive in dynamic environments and am eager to leverage my skills, adaptability, and determination to contribute to the success of an organization.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Server
Thairoom Grand
03.2023 - 11.2024
- Demonstrated strong multitasking skills by providing exceptional service to a high volume of daily customers.
- Served food and prepared beverages promptly with focused attention to customer needs.
- Worked with the POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, provided guidance on restaurant standards and best practices.
Server/Cashier
Zaap Thai Kitchen
09.2022 - 03.2023
- Greeted customers, answered questions and recommended specials to increase profits.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Prepared drinks according to standard recipes and checked food before serving it to customers.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Accurately recorded orders on cash register and point-of-sale system.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Education
Diploma - Business Accountancy
Centennial College
08-2024
Skills
- Balancing multiple tasks
- Professional appearance
- Strong work ethic
- Exceptional customer service
- Cash handling
- Beverage preparing
- Guest engagement
- Team collaboration
Certification
- Ontario Smart Serve Licenses
Timeline
Server
Thairoom Grand
03.2023 - 11.2024
Server/Cashier
Zaap Thai Kitchen
09.2022 - 03.2023
Diploma - Business Accountancy
Centennial College
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