Salima Rana
Toronto,ON
Summary
A highly motivated and customer-focused hospitality professional with a strong work ethic, seeking opportunities to contribute effectively and work diligently in any field. With a proven track record in banquet service and restaurant operations, I am committed to exceeding expectations and embracing new challenges. I thrive in dynamic environments and am eager to leverage my skills, adaptability, and determination to contribute to the success of an organization.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Banquet Server
Scarborough Convention Centre
Toronto, ON
04.2023 - 12.2023
- Greeted guests upon arrival and provided assistance throughout the event.
- Served beverages and appetizers to guests in an efficient manner.
- Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
- Set up stations for serving meals according to established guidelines.
- Prepared for busy periods by restocking stations and maintaining clean work areas.
- Assisted with customer requests and answered questions to improve satisfaction.
- Assisted in the setup and breakdown of banquet tables, chairs, linens, and other equipment.
Server/Cashier
Zaap Thai Kitchen
Toronto, ON
09.2022 - 04.2023
- Greeted customers, answered questions and recommended specials to increase profits.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Prepared drinks according to standard recipes and checked food before serving it to customers.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Accurately recorded orders on cash register and point-of-sale system.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Assistant Server
Byanjan Restaurant
Pokhara, Gandaki
11.2019 - 05.2022
- Greeted customers warmly upon arrival, presented menus, and answered questions regarding items.
- Provided exceptional service to high volume of daily customers
- Followed proper safety guidelines when handling food and beverages.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Communicated effectively with kitchen staff regarding customer orders and special requests.
- Assisted other servers with table bussing and resetting tables as needed.
- Performed opening and closing procedures according to company standards.
Education
Diploma - Business Accountancy
Centennial College
Toronto, ONSkills
- Delivering exceptional service, understanding guest needs, and ensuring a positive dining experience
- Ensuring precision in order-taking, table setup, and food/beverage service
- Balancing multiple tasks, prioritizing, and serving promptly, especially during busy periods
- Flexibility in handling diverse environments, varied guest requirements, and fast-paced settings
- Maintaining composure under pressure during peak hours or large events
- Working seamlessly with servers, kitchen teams, and event organizers for smooth operations
- Representing the establishment with a positive attitude, appearance, and demeanor at all times
Certification
- Ontario Smart Serve Licenses
Timeline
Banquet Server
Scarborough Convention Centre
04.2023 - 12.2023
Server/Cashier
Zaap Thai Kitchen
09.2022 - 04.2023
Assistant Server
Byanjan Restaurant
11.2019 - 05.2022
Diploma - Business Accountancy
Centennial College
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