Salima Morisho
Ottawa,Canada
Summary
Dynamic professional with extensive experience at Elections Canada, excelling in customer service and conflict resolution. Proven ability to manage sensitive inquiries and ensure compliance with protocols. Skilled in data entry and Microsoft Office Suite, consistently delivering timely and effective solutions to enhance client satisfaction and loyalty.
Overview
10
10
years of professional experience
Work History
Public Inquiry Unit
Elections Canada
Ottawa, Canada
01.2025 - 04.2025
- Responded to inquiries on voter eligibility and election procedures.
- Handled sensitive complaints and escalated major incidents.
- Ensured compliance with election protocols.
Information Officer
CDCP Sun Life Health
Ottawa, Canada
02.2024 - 01.2025
- Assisted clients with eligibility, applications, and claims under the CDCP.
- Guided clients on Sun Life accounts and coverage.
- Collaborated with Service Canada, CRA, and Health Canada.
Information Officer
Service Canada
Ottawa, Canada
12.2021 - 12.2022
- Responded to inquiries through phone, email, and alternate formats.
- Verified identities and escalated complex cases.
- Delivered timely responses to thousands of Canadians weekly.
Customer Service Advisor
Scotiabank
Ottawa, Canada
10.2019 - 09.2020
- Resolved client issues and improved customer satisfaction.
- Supported transactions and exceeded service goals.
Customer Service Rep
Bell Mobility (MSI Corp)
Ottawa, Canada
09.2018 - 11.2019
- Managed high call volumes and resolved escalated complaints.
- Enhanced customer loyalty through quality support.
Cashier & Service Roles
01.2015 - 01.2019
- Facilitated positive customer experiences while processing transactions efficiently.
- Maintained streamlined checkout operations in fast-paced environments.
- Processed customer transactions efficiently using point-of-sale systems.
Education
High School Diploma -
St. Pius X High School
Ottawa, ON12.2018
Bachelor of Commerce - Supply Chain Management
Algonquin College
Ottawa, ONSkills
- Customer service and client support
- Conflict resolution and problem solving
- Data entry and information management
- Microsoft Office Suite
- Team collaboration and leadership
- Time management and multitasking
References
Available upon request
Languages
- English
- French
- Swahili
Timeline
Public Inquiry Unit
Elections Canada
01.2025 - 04.2025
Information Officer
CDCP Sun Life Health
02.2024 - 01.2025
Information Officer
Service Canada
12.2021 - 12.2022
Customer Service Advisor
Scotiabank
10.2019 - 09.2020
Customer Service Rep
Bell Mobility (MSI Corp)
09.2018 - 11.2019
Cashier & Service Roles
01.2015 - 01.2019
High School Diploma -
St. Pius X High School
Bachelor of Commerce - Supply Chain Management
Algonquin College