Salima HARMAK

Oversaw all site operations for a multinational call center serving 10 countries, with full responsibility for the financial, administrative, human resources, and operational departments. Ensured seamless integration of functions and strategic alignment with corporate objectives.

Key Achievements & Responsibilities

• Workforce & Team Leadership: Directed a multidisciplinary team, established schedules, monitored attendance, and ensured compliance with labour regulations. Cultivated a collaborative, high-performance work culture through effective communication and employee engagement initiatives.
• Conflict Resolution & Employee Relations: Mediated workplace tensions and escalations using diplomacy and pragmatic solutions; implemented corrective actions, coaching and follow-up plans to restore performance and morale.
• Operational & Quality Management: Oversaw daily operations, implemented quality control measures, and coordinated cross-functional projects to meet timelines and maintain high service standards.
• Financial & Budget Oversight: Managed annual budgets, monitored expenditures, and collaborated on budget planning to optimize resource allocation and cost efficiency.
• Process Improvement & Performance Monitoring: Developed key performance indicators (KPIs), streamlined administrative procedures, and introduced control measures to ensure regulatory compliance and operational excellence.
• Talent Management & Recruitment: Led recruitment efforts, from candidate selection to onboarding, and conducted regular performance evaluations to support staff development.
• Strategic Collaboration & Representation: Participated in executive meetings to provide data-driven insights, support strategic decision-making, and represent senior management at external events.

Directed the financial and administrative operations of a high-volume international call center, aligning all practices with corporate strategy and regulatory standards. Delivered sustainable cost optimization and operational efficiency while supporting organizational growth.

Key Achievements & Responsibilities

• Financial Planning & Analysis: Led annual budget preparation, multi-year forecasting, and monthly financial reporting; monitored expenditures and implemented rigorous cost-control measures to maximize profitability.
• Administrative Operations: Oversaw facilities management, procurement, logistics, and general services to ensure smooth day-to-day operations and optimal resource utilization.
• Process Development & Compliance: Designed and enforced internal controls and administrative procedures to meet company policies and statutory requirements, ensuring audit readiness and regulatory compliance.
• Supplier & Contract Management: Negotiated vendor agreements, evaluated service providers, and managed key supplier relationships to secure cost-effective and reliable partnerships.
• Cross-Functional Communication: Coordinated internal and external communications to maintain clear information flow between teams, senior leadership, and external stakeholders.
• Financial Insight & Strategy: Conducted in-depth financial analysis to identify trends, highlight cost-saving opportunities, and provide actionable recommendations for performance improvement.

Delivered full-cycle accounting and financial management for a high-volume call-center operation, ensuring accurate reporting, robust internal controls, and compliance with company policies and local regulations.

Key Achievements & Responsibilities

• Full-Cycle Accounting: Managed accounts payable and receivable, cash flow, invoicing, and fixed-asset tracking to maintain precise financial records.
• Financial Reconciliations: Prepared and reviewed monthly bank and supplier reconciliations, implementing control procedures to safeguard transactions and data integrity.
• Financial Analysis & Budget Monitoring: Analyzed financial data to identify trends, cost-saving opportunities, and variances against budgets and forecasts.
• International Collaboration: Partnered with UK-based finance teams to ensure timely, accurate reconciliation of intercompany transactions.
• Tax & Regulatory Compliance: Prepared and filed personal and corporate tax returns, ensuring adherence to Moroccan tax legislation and international reporting standards.
• Stakeholder Communication: Maintained clear communication with the treasurer, external auditors, and key internal stakeholders to support transparent financial operations.

Performed external audit and accounting reviews for a diverse portfolio of clients, ensuring accurate financial reporting and strict compliance with national accounting standards.

Key Achievements & Responsibilities

• Audit Engagements: Conducted and supported financial audits to assess the accuracy, reliability, and integrity of clients’ financial statements.
• Financial Analysis: Analyzed financial data to identify cost-optimization opportunities and recommend strategies to improve overall financial performance.
• Preparation of Financial Documents: Developed business plans, prepared VAT returns, and reviewed annual financial statements for completeness and accuracy.
• Regulatory Compliance: Verified adherence to applicable accounting standards, tax regulations, and internal control requirements to ensure full compliance.