Salil Saigal
Abbotsford
Summary
Dynamic and results-driven retail professional with over 3 years of experience leading teams to achieve and exceed sales goals. Adept at motivating and inspiring teams, managing operational expenses, and creating an inclusive and engaging work environment. Proven track record in cultivating a positive team culture and delivering exceptional customer experiences.
Overview
4
4
years of professional experience
Work History
Microsoft Senior and Team Lead
Best Buy
07.2024 - Current
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Supervisor
Sevenoaks Liquor Store
01.2023 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Customer Service Manager
Wallmart
12.2020 - 01.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
Education
Bachelor of Business Administration - Finance
University of The Fraser Valley
01.2024
Skills
- Team Leadership & Motivation
- Sales Strategy & Execution
- Profit & Loss Management
- Operational Expense Management
- Customer Experience Enhancement
- Inclusive Team Culture
- Inventory Management
- Health & Safety Compliance
Timeline
Microsoft Senior and Team Lead
Best Buy
07.2024 - Current
Supervisor
Sevenoaks Liquor Store
01.2023 - Current
Customer Service Manager
Wallmart
12.2020 - 01.2023
Bachelor of Business Administration - Finance
University of The Fraser Valley
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