Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

Salil Khetarpal

Edmonton,AB

Summary

Dynamic Business Development Manager with a proven track record at JP Morgan & Chase, excelling in SaaS business development and customer relationship building. Achieved a 15% improvement in meeting conversion rates while leveraging analytical problem-solving skills to tailor solutions that meet client needs. Committed to driving growth through cross-department collaboration.

Overview

9
9
years of professional experience

Work History

Business Development Manager

JP Morgan & Chase
Edmonton
02.2025 - Current
  • Identified and qualified new merchant leads through diverse channels, including market research, online databases, and partner referrals.
  • Initiated outbound communication via phone, email, and social media to introduce Chase Payment solutions to prospects.
  • Built and nurtured relationships with potential clients, understanding their business needs and presenting tailored payment solutions.
  • Owned sales cycle and collaborated with external and internal partners (e.g., Credit, Risk, Marketing and industry referral partners) to ensure seamless client on-boarding.
  • Stayed current on industry trends, new products, and regulatory requirements in merchant services.
  • Exceeded monthly lead generation targets by 5%.
  • Improved meeting conversion rates by 15%.
  • Reduced lead qualification time by 20% by improvising partner engagement process.
  • Improved inbound lead quality through active collaboration with partners.
  • Maintained a consistent pipeline of 30+ qualified prospects.

Sales Representative

Insightly
06.2022 - 12.2024
  • Strategic Sales Approach: Develop and execute strategic sales strategies for Insightly software services, prioritizing new business acquisition and strengthen relationship.
  • Lead/Customer Engagement: Utilize various channels for outreach, emphasizing comprehensive software solutions.
  • Market Research and Lead Cultivation: Identify potential customers through effective market research and cultivate leads by understanding their pain points.
  • Pipeline Management: Cultivate and manage my pipeline to consistently achieve KPIs and revenue targets.
  • Tailored Solutions: Perform needs analysis on current tech stack and delivering tailored solutions for customer satisfaction.
  • Team Collaboration and Industry Awareness: Actively contribute to team meetings for revenue growth ideas and stay informed about industry trends.
  • Record Keeping and Collaboration: Maintain accurate CRM records & hygiene, collaborate with colleagues to enhance customer experience, and generate leads, continuously enhancing profitability through diversified sales strategies.
  • Consistently achieved over 85% of my sales quota for Q1 2024, Q4 2023, and Q3 2023.
  • Proactively called current customers to generate new sales opportunities for Growth Account Managers.
  • Managed service tickets to identify growth opportunities.
  • Monitored the sales email inbox, collaborating with current customers to resolve their issues and guide them appropriately.

Business Development Manager

LocalBillboards.ca
Edmonton
12.2021 - 06.2022
  • Digital Billboard Sales and Account Management: Responsible for selling and managing digital billboard advertising services across Alberta.
  • Client Relationship Building: Cultivate enduring connections for all company accounts in the province, with a focus on digital billboard advertising services.
  • Proactive Prospecting: Actively engage in business prospecting within Alberta for digital billboard advertising using methods like cold calling and social media outreach.
  • Needs Analysis and Solutions: Conduct in-depth needs analysis, propose solutions aligning with prospect needs and market trends.
  • Contract Negotiation: Skillfully negotiate contracts, presenting custom-tailored marketing solutions to optimize monthly revenue.
  • Collaboration Across Departments & Leadership: Collaborate with leadership and other teams to develop and execute new marketing strategies, maximizing results, especially for digital billboard advertising.
  • Effective Communication: Maintain clear communication, articulating progress for digital billboard advertising initiatives to internal and external stakeholders.
  • Peer Collaboration: Proactively engage with peers to address issues and identify growth opportunities, particularly in digital billboard advertising.
  • Optimization of Sales: Continuously optimize sales efforts for efficient acquisition and nurturing of digital billboard advertising business, contributing to sector growth.
  • Negotiated and managed contracts with vendors and suppliers, ensuring favorable terms and cost reductions.
  • Developed and implemented a comprehensive pricing strategy that increased profitability by almost 10%.
  • Implemented Pipedrive CRM at the organization for better lead management and tracking sales pipeline.
  • Developed marketing collateral with the marketing team.

Account Manager

TELUS
Edmonton
08.2020 - 11.2021
  • Proactive Customer Acquisition & Retention: Conduct self-prospecting activities to generate new business opportunities and identify cross-sell opportunities to generate more business and build better client relationships.
  • Decision Maker Identification & Needs Discovery: Swiftly identify key decision makers and unearth customer's pain points pertaining to their current tech stack.
  • Tailored Solutions: Deliver innovative and tailored solutions in technology space during virtual or in-person meetings.
  • Trusted Advisor Relationships: Establish trust and become a trusted advisor by actively listening and providing solution-oriented guidance.
  • Needs Analysis and Solution Recommendations: Actively listen to customers, conduct comprehensive needs analyses, and promptly recommend solutions aligning to their business goals.
  • Monthly Goal Achievement: Exceed monthly profit and unit goals through effective sales strategies, preparing detailed sales reports, and reviewing accomplishments with the Sales Manager.
  • Full Sales Cycle Management: Oversee the entire sales cycle, from lead qualification to successfully closing new clients while delivering exemplary customer experience and nurture strong relationships over time.
  • Technology Utilization for Efficiency: Adapt and leverage various technology systems to enhance efficiency, coordinate product delivery, and manage in-person installation visits, ensuring superior customer outcomes.
  • Developed a customer segmentation strategy that allowed for targeted marketing campaigns and improved customer engagement.

Technical Support Representative

TELUS
Edmonton
02.2019 - 07.2020
  • Provide tailored support services: Delivered personalized customer support services tailored to meet the unique requirements of every client.
  • First-Call Resolution of Customer Challenges: Attained a high first-call resolution rate using effective questioning techniques and troubleshooting tools to ensure accurate resolution of the problem.
  • Elevating the Customer Success Experience: Proactively offered and promoted services aligned to the customers need while consistently maintaining customer satisfaction ratings of 90% and above.
  • Efficient Management of Service Tickets: Managed the logging of service tickets and documented technical issues for company records.
  • Rapid Customer Success Issue Resolution: Ensured the prompt resolution of customer success challenges by dispatching line technicians as needed, contributing to higher satisfaction by minimizing downtime.
  • Effective Customer Concern Handling: Expertly addressed customer concerns and took customer feedback to foster a positive and collaborative work environment.
  • Streamlined Inquiry Handling: Efficiently managed customer inquiries by promptly directing them to relevant departments for resolution, ensuring timely responses to customer concerns and inquiries.
  • Maintain In-Depth Product Knowledge for Customer Success: Demonstrated strong product knowledge and technical expertise, providing accurate and reliable assistance to customers with various technical issues and inquiries.

Sales Development Representative

Cin7
Auckland
09.2016 - 10.2018
  • Sales Pipeline Cultivation and Business Development: Develop and execute customer success-focused sales strategies to cultivate and expand the sales pipeline.
  • Lead Engagement and Solution Introduction: Reach out to leads via phone, email, and other channels to introduce comprehensive software services of Cin7.
  • Customer-Centric Market Research: Perform market research to identify potential customers, cultivate leads, and conduct needs analyses, uncovering prospects' pain points for customer-centric insights.
  • Needs Analysis and Tailored Solutions: Conduct in-depth needs analyses to provide tailored solutions that address challenges and ensure higher customer satisfaction.
  • Collaborative Sales Strategy Sessions: Actively participate in team meetings to brainstorm customer success-focused ideas and strategies for increasing sales revenue, while monitoring industry trends and developments.
  • Insightful Sales Reporting: Prepare sales reports, including activity reports, pipeline updates, and revenue forecasts. Offer insights and recommendations based on sales data and market trends.
  • Industry Trend Awareness: Stay current with trends in the CRM, marketing, service, and App connect software industry, monitoring the competitive landscape for customer success opportunities and recommending strategic initiatives.
  • CRM Record Accuracy: Maintain accurate and up-to-date records of customer success-centric sales activities, opportunities, and customer information within Salesforce CRM.
  • Cross-Functional Collaboration: Collaborate with colleagues from different departments on projects or initiatives aimed at enhancing the customer experience, generating more leads, and fostering customer success.
  • Continuous Professional Development: Stay informed about product knowledge, industry best practices, and customer-centric selling techniques through ongoing training and professional development for sustained success.
  • Successfully ran cold calling campaigns for current customers to up-sell API services.

Education

Certified Sales Associate -

Canadian Professional Sales Association
Edmonton, AB
05-2021

Post Graduate Diploma - Business Management and International Marketing

Otago Polytechnic
New Zealand

Bachelor's Degree - Information Technology

Career Institute of Technology And Management
India

Skills

  • SaaS business development
  • Account management
  • Pressure resilience
  • Customer relationship building
  • Communication and presentation skills
  • Analytical problem solving
  • Cross-department collaboration
  • Project and time management
  • Quantitative analysis
  • Needs assessment and discovery

Timeline

Business Development Manager

JP Morgan & Chase
02.2025 - Current

Sales Representative

Insightly
06.2022 - 12.2024

Business Development Manager

LocalBillboards.ca
12.2021 - 06.2022

Account Manager

TELUS
08.2020 - 11.2021

Technical Support Representative

TELUS
02.2019 - 07.2020

Sales Development Representative

Cin7
09.2016 - 10.2018

Certified Sales Associate -

Canadian Professional Sales Association

Post Graduate Diploma - Business Management and International Marketing

Otago Polytechnic

Bachelor's Degree - Information Technology

Career Institute of Technology And Management

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Salil Khetarpal