Salif Fofana
Culture Consultant
21 Hillside Terrace Unit F, White Plains,NY
Summary
Experienced banking professional with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Well-versed in industry regulations and asset protection strategies. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
24
24
years of professional experience
Work History
Bank Teller
TD Bank
96th St Third Ave. New York,NY
07.2023 - Current
- Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs Ranked #1 TD Bank Teller in region first quarter of 2024.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Trained new hires on customer service policies and procedures.
Instructor
KidzToPros
06.2022 - 05.2023
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Observed other instructors and lecturers, gathering valuable techniques to be implemented into future lectures and courses.
Associate
The Parent Company HLDG Corp
01.2021 - 07.2021
- Worked closely with employees to improve practices, techniques and safety choices, optimizing performance and minimizing waste.
- Maintained tidy, clean and well-organized greenhouse for optimal productivity and professionalism.
- Used skills to grow new plants from seeds, clippings, bulbs and clone-cubes.
- Complied with safety, health and environmental regulations as prescribed by law.
Member Sales Representative
BHM Mali
01.2010 - 10.2014
- Deepened customer relationships through knowledgeable support for day-to-day banking needs
- Identified suspected fraud based on behavioral and transaction markers
- Helped customers achieve financial goals with active referrals to on-site specialists
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
- Examined tellers' reports of daily transactions for accuracy.
Basketball Manager
Mali Basketball
08.2000 - 08.2014
- Rotated merchandise and displays to feature new products and promotions.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
Youth Outreach Worker
Harlem Children Zone
01.2008 - 01.2012
- Worked with clients to improve life choices and maximize benefits of programs.
- Assess client needs, develops and implements plans to meet those needs to make appropriate referrals
- Research other agencies and programs involving and collaborating with same goals
- Articulate in speech by speaking clearly, concisely and effectively; listen to, and understand, information and ideas as presented verbally
- Deal with people in manner which shows sensitivity, tact, and professionalism
- Coordinate and refers services of community resources, placement providers, and / or collateral agencies
Education
Enrolled August 2002 -
Mohawk Valley Community College
Utica, NY05.2006
High School Diploma -
MORRIS HIGH SCHOOL
The Bronx, NY06.2002
Skills
- Building Trust and Loyalty
- Critical Thinking
- Deposit and withdrawal management
- Financial software
- Banking Software Familiarity
- Customer Relationship Building
- Banking
- Financial Services
Affiliations
Member, Alumni Association UNITED NATIONS ASSOCIATION, NEW YORK, NEW YORK Membership
Member, Small Business Association (2008 - present) English, French, Bambara Activities and Honors
Languages
Languages
French
Native or Bilingual
Bambara
Native or Bilingual
Timeline
Bank Teller
TD Bank
07.2023 - Current
Instructor
KidzToPros
06.2022 - 05.2023
Associate
The Parent Company HLDG Corp
01.2021 - 07.2021
Member Sales Representative
BHM Mali
01.2010 - 10.2014
Youth Outreach Worker
Harlem Children Zone
01.2008 - 01.2012
Basketball Manager
Mali Basketball
08.2000 - 08.2014
Enrolled August 2002 -
Mohawk Valley Community College
High School Diploma -
MORRIS HIGH SCHOOL