Salieu Jan Jalloh
Windsor,Canada
Summary
Compassionate and motivated Personal Support Worker (PSW) trainee with 2+ years of experience delivering client-focused services in fast-paced environments. Recognized for empathy, active listening, and professional communication with diverse individuals. Proven track record of handling responsibilities with accuracy, discretion, and reliability. Strong teamwork and problem-solving abilities with a commitment to providing safe, respectful, and high-quality care.
Overview
9
9
years of professional experience
Work History
Customer Support Specialist
Kamara’s Foreign Exchange Bureau
10.2023 - 11.2025
- Provided professional and welcoming customer service by assessing client needs, explaining exchange options, and communicating clearly in multilingual settings, supporting repeat business and strong customer satisfaction. Completed foreign currency exchange transactions with high accuracy, verified currency authenticity to prevent errors with zero cash losses over two years while managing daily transactions averaging over $5,000.
- Organized and secured large cash volumes, including balancing daily funds, maintaining safe storage, and coordinating secure cash transport with banks and third parties achieving zero losses during tenure.
- Maintained accurate transaction records by reconciling daily exchanges with system reports, ensuring compliance with internal controls and safeguarding company assets.
Sales Support Agent
Telemeh Enterprise
03.2017 - 01.2023
- Assisted front-line sales by welcoming customers, identifying needs, explaining pricing, and supporting negotiations, contributing to customer retention and daily sales success.
- Handled retail transactions accurately, including weighing, packaging, pricing, and managing cash, ensuring smooth checkout operations.
- Monitored inventory by restocking bulk goods, organizing products, rotating stock, and performing monthly inventory counts, reducing shortages and waste.
- Supported procurement activities by assessing product quality, updating inventory records, and collaborating with management on pricing decisions.
Sales Representative
Abass Boutique
01.2020 - 03.2022
- Delivered customer-focused sales support by identifying needs, explaining pricing, and managing negotiations, helping drive repeat business.
- Organized merchandise displays, unpacked shipments, folded clothing, and maintained visually appealing product presentation to improve store appearance.
- Handled cash and foreign currency payments accurately, ensuring secure transactions and minimize errors.
- Coordinated inventory and pricing between store locations, sourcing unavailable items and aligning pricing to support product availability and efficiency.
Education
Personal Support Worker Certificate - PSW
St. Clair College of Applied Arts And Technology
Windsor09-2026
Mass Communication Diploma - undefined
Fourah Bay College
09-2025
undefined
Government Rokel Senior Secondary School
10-2023
PSW Certificate - PSW
St. Clair College of Applied Arts And Technology
Windsor09-2026
Skills
- Exceptional interpersonal and communication skills able to build trust and support individuals
- Calm, patient, and professional in stressful or fast-moving situations
- Accurate documentation, attention to detail, and commitment to confidentiality
- Experience supporting diverse clients, including multilingual communication
- Reliable, punctual, and quick to learn new tasks and procedures
- Skilled in multitasking, problem-solving, and maintaining organized, safe workspaces
LANGUAGES
English — Professional speaking and writing
French — Basic proficiency
Timeline
Customer Support Specialist
Kamara’s Foreign Exchange Bureau
10.2023 - 11.2025
Sales Representative
Abass Boutique
01.2020 - 03.2022
Sales Support Agent
Telemeh Enterprise
03.2017 - 01.2023
Mass Communication Diploma - undefined
Fourah Bay College
undefined
Government Rokel Senior Secondary School
Personal Support Worker Certificate - PSW
St. Clair College of Applied Arts And Technology
PSW Certificate - PSW
St. Clair College of Applied Arts And Technology
Certification on CPR
i am well trained and certified CPR