Shima Kourtessis
Maple Ridge,BC
Summary
Highly accomplished Sales Area Vice President (AVP), knowledgeable about sales, operations and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Demonstrated expertise in implementation, training, RFP processes, proposal writing, project management, documentation creation, and internal training programs. Focused on optimizing sales, and motivating employees while establishing market dominance.
Overview
25
25
years of professional experience
Work History
Notable Accomplishments
Change Healthcare / Optum
- Achievements: 2022 – President’s Club Sales Winner
- Achievements: 2020 – Promoted to AVP, Remote Sales
- Achievements: 2017 – Won Operational Support Person of the Year
- Achievements: 2016 – Promoted to Team Lead, RFP
- Achievements: 2015 – Nominated Operational Support Person of the Year.
Area Vice President, Enterprise Imaging Sales
Optum
10.2020 - Current
- Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
- Aligned organizational objectives with company mission to increase business growth and integrate work strategies.
- Developed and executed comprehensive sales plans aligning with business objectives, resulting in increased market penetration and competitive advantage
- Implemented comprehensive training programs resulting in increased sales team productivity and individual performance
- Developed and executed successful marketing campaigns, documentation, and presentations to promote product and solution positioning
- Developed innovative strategies to consistently generate high-quality leads, resulting in increased sales revenue and market share
- Provided hands-on coaching and mentorship to sales representatives, resulting in accelerated professional growth, improved performance, increased team morale, sales confidence, and pipeline generation
- Implemented talent acquisition and retention strategies, resulting in the recruitment of top-performing sales professionals and reduced employee turnover
- Fostered strong cross-functional relationships with marketing, product development, and customer support teams to ensure cohesive strategies
Remote Sales Specialist
Change Healthcare
06.2018 - 01.2020
- Collaborated with internal stakeholders to identify and develop targeted sales campaigns, ensuring alignment with business objectives
- Led the end-to-end coordination and organization of campaigns, from ideation to launch, ensuring effective execution
- Interpreted customer needs and translated them into actionable and repeatable sales programs, driving customer engagement
- Worked closely with Sales Executives and Customer Success teams to identify key customer contacts and proactively reach out with promotional information
- Coordinated customer activities with Sales Executives, developing effective sales strategies for customer engagements.
Senior Team Lead: RFP Proposal Specialist
McKesson Imaging and Workflow Solutions
10.2011 - 01.2018
- Oversaw and led the RFP response process, setting clear expectations for the sales team and the entire proposal team throughout the proposal lifecycle
- Developed comprehensive project plans, communicating expectations to the sales team and ensuring alignment with project objectives
- Managed a diverse range of Response for Proposal (RFP) projects, including commercial, government, and international deals, with Total Contract Values ranging from $1M to $75M
- Collaborated with cross-functional teams, including the executive team, to customize RFP standard responses, ensuring content quality, accuracy, and compliance with internal requirements and customer submission deadlines.
Sales Coordinator
Shoppers Home Healthcare
02.2010 - 12.2010
Trainer– EMR/PROFILE (Contract)
Intrahealth Canada
10.2009 - 02.2010
Trainer– Emergency Department Information System – Implementation Project (Contract)
Vancouver Coastal Health Authority – Lion’s Gate Hospital
07.2008 - 11.2008
Trainer/Activation Support Analyst Consultant– PCIS Implementation Project (Contract)
Vancouver Coastal Health Authority – Richmond Health Services
03.2008 - 07.2008
Implementation Consultant/ Trainer
McKesson Medical Imaging
07.2006 - 03.2008
RIS/PACS Project Coordinator
Vancouver Cancer Agency
01.2006 - 07.2006
Film Clerk Librarian
Vancouver Cancer Agency
03.2003 - 01.2006
Casual Clerk III - Health Records
Fraser Valley Cancer Agency
08.1998 - 03.2003
Education
Bachelor of Arts -
University Of British Columbia
Vancouver, BC04.2002
Skills
- Leadership
- Goal Setting
- Change Management
- Team Building
- Sales Management
- Budgeting and Forecasting
- Performance Management
- Adaptability and Flexibility
- Product Knowledge
- Innovation Management
- Customer Relationship Management
- Business Development
- Cross-functional Collaboration
- Emotional Intelligence
- Performance Improvement
- Growth Planning
- Revenue Generation
- Employee Development
- Sales Tracking
- Content Workflow
- Campaign Development
- Sales Strategies
- Active Listening
- Organizational Skills
- Proficient in Microsoft Office suite/Salesforce
Languages
English
Native or Bilingual
Greek
Limited Working
Timeline
Area Vice President, Enterprise Imaging Sales
Optum
10.2020 - Current
Remote Sales Specialist
Change Healthcare
06.2018 - 01.2020
Senior Team Lead: RFP Proposal Specialist
McKesson Imaging and Workflow Solutions
10.2011 - 01.2018
Sales Coordinator
Shoppers Home Healthcare
02.2010 - 12.2010
Trainer– EMR/PROFILE (Contract)
Intrahealth Canada
10.2009 - 02.2010
Trainer– Emergency Department Information System – Implementation Project (Contract)
Vancouver Coastal Health Authority – Lion’s Gate Hospital
07.2008 - 11.2008
Trainer/Activation Support Analyst Consultant– PCIS Implementation Project (Contract)
Vancouver Coastal Health Authority – Richmond Health Services
03.2008 - 07.2008
Implementation Consultant/ Trainer
McKesson Medical Imaging
07.2006 - 03.2008
RIS/PACS Project Coordinator
Vancouver Cancer Agency
01.2006 - 07.2006
Film Clerk Librarian
Vancouver Cancer Agency
03.2003 - 01.2006
Casual Clerk III - Health Records
Fraser Valley Cancer Agency
08.1998 - 03.2003
Notable Accomplishments
Change Healthcare / Optum
Bachelor of Arts -
University Of British Columbia
Similar Profiles
Stephanie LittlejohnStephanie Littlejohn
Sr. Accountant at Change Healthcare/Optum InsightSr. Accountant at Change Healthcare/Optum Insight
Sean StewartSean Stewart
Director, Workforce Optimization at Change Healthcare (Optum)Director, Workforce Optimization at Change Healthcare (Optum)
Sara HerrSara Herr
Customer Success Manager at Change Healthcare/OptumCustomer Success Manager at Change Healthcare/Optum
Rita LiptakRita Liptak
Revenue Cycle Manager at McKesson-Change Healthcare-Optum ServcesRevenue Cycle Manager at McKesson-Change Healthcare-Optum Servces
Ayden BarrettAyden Barrett
Server at Fort Alexandra CafeServer at Fort Alexandra Cafe