Saleshni Prasad

TWIN RIVERS UNIFIED SCHOOL DISTRICT — McClean, CA
Human Resources Technician | 02/22/2022 – Present

• Administer and track workers’ compensation claims from initial injury reporting through claim resolution, ensuring timely processing and accurate documentation.
• Coordinate disability, medical leave, and other absence-management processes in accordance with applicable policies and regulations.
• Review, process, and maintain employee injury, disability, medical leave, and return-to-work documentation.
• Communicated with employees regarding required documentation, deadlines, work restrictions, claim status, and return-to-work requirements to facilitate understanding and compliance.
• Coordinate with workers’ compensation carriers, third-party administrators, medical providers, and other external partners to facilitate timely claim and leave administration.
• Maintain confidential employee medical, disability, leave, and workers’ compensation records in accordance with privacy requirements.
• Monitor employee work restrictions and medical documentation and communicate appropriate work-status information to management.
• Assist with modified-duty assignments and return-to-work coordination.
• Ensure required forms, notices, and supporting documentation are completed accurately and within established deadlines.
• Enter and maintain employee, leave, disability, and workers’ compensation information in HRIS and claims-management systems.
• Prepared reports and maintained tracking systems for workers’ compensation claims, disability cases, leaves of absence, and return-to-work activities to ensure compliance and effective case management.
• Assist HR management with audits, compliance reviews, records reconciliation, and workers’ compensation reporting.
• Respond to employee and management inquiries regarding workers’ compensation, disability, leave procedures, documentation, and return-to-work processes.
• Research and apply applicable federal, state, and local requirements related to workplace injuries, disability, medical leave, employee privacy, and absence management.
• Review case files for missing or incomplete documentation and follow up with employees, managers, insurance representatives, and medical providers to obtain required information.

BRIDGE HOSPICE — Fairfield, CA
Office Generalist | 06/15/2021 – 02/01/2022

• Supported Human Resources and administrative functions for the branch office, enhancing operational efficiency and employee experience.
• Assisted with employee onboarding, including preparation of new-hire documentation and personnel records.
• Maintained accurate and confidential employee and patient records.
• Assisted with audits and reviews of personnel files to ensure records were complete and up to date.
• Scheduled meetings, managed communications, answered phones, and coordinated incoming and outgoing correspondence.
• Supported community outreach activities, including job fairs, conventions, and health fairs.
• Assisted the IT team and maintained office communication equipment as needed.

BRIDGE HOSPICE — Fairfield, CA
Volunteer Coordinator | 01/04/2021 – 06/14/2021

• Planned, coordinated, and managed volunteer program activities supporting patients, families, and the hospice care team.
• Developed and maintained volunteer training and orientation programs to meet organizational and patient-care needs.
• Recruited, interviewed, educated, and selected volunteers through ongoing community recruitment activities.
• Maintained current and confidential volunteer personnel files and related documentation.
• Coordinated volunteer support and educational meetings.
• Assessed volunteer service needs in collaboration with patients, families, caregivers, and the hospice interdisciplinary team.
• Communicated hospice volunteer opportunities and services to individuals and community organizations.
• Participated in developing and revising volunteer policies and procedures.
• Assisted with budget planning and program-development activities.
• Evaluated and modified volunteer programs to meet organizational needs.

TRIWEST HEALTHCARE ALLIANCE — Rancho Cordova, CA
Complex Authorization Specialist | 04/15/2017 – 06/19/2020

• Coordinated complex healthcare authorizations for Veterans, ensuring accurate and timely processing of medical documentation and requests for care.
• Reviewed and triaged medical documentation and assisted agents with questions, concerns, and complex authorization issues.
• Built and processed authorizations for Veterans’ healthcare services while maintaining accurate records and data entry.
• Applied knowledge of medical terminology and healthcare processes to analyze complex cases and determine appropriate courses of action.
• Coordinated movement of cases through the healthcare continuum to support efficient and effective delivery of care.
• Followed HIPAA privacy requirements and organizational protocols when handling confidential medical and personal information.
• Monitored data-entry accuracy and supported adherence to established procedures and protocols.
• Assisted with onboarding and training new employees by providing documentation, program guidance, and process support.
• Helped create a positive and supportive environment for new hires during training and onboarding.
• Collaborated effectively with coworkers and management to resolve issues and support departmental operations.
• Provided knowledgeable and professional customer service while handling sensitive healthcare-related information.

• Coordinated scheduling for over 100 volunteers, ensuring optimal staffing levels for patient care.
• Developed and implemented volunteer training programs to enhance engagement and preparedness.
• Facilitated onboarding processes, streamlining documentation and compliance for new volunteers.
• Mentored volunteer team leaders, fostering communication and collaboration across departments.
• Established partnerships with community organizations to expand volunteer recruitment efforts.
• Recruited and trained new volunteers on volunteer program goals and objectives.
• Worked with program teams to identify and match volunteers with appropriate activities.
• Collaborated with other departments to identify specific needs for volunteers, optimizing resource allocation and improving program effectiveness.

• Follow HIPPA guidelines and ensure agents are following protocols

• Ensure proper data entry for the care of Veterans

• Created a welcoming environment for new hires to enhance onboarding experience

• Provide new hires with documentation and navigating through Triwest programs

• Analyze complex situations accurately and adopt courses of action

• Coordinated movement through continuum of care to ensure timely access to veterans' services

• Possessed understanding of medical terminology