Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
Generic

Salena Sferrazza

Stoney Creek,Canada

Summary

Experienced in team leadership and operational management. Utilize strong organizational skills to optimize workflow and enhance team efficiency. Demonstrated track record of fostering a collaborative work environment to achieve collective goals, resulting in increased productivity and successful project outcomes.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Supervisor

African Lion Safari
04.2023 - 09.2024
  • Managed the scheduling and placement of employees to ensure optimal workflow and coverage.
  • Monitored and tracked employee lunches and breaks to maintain compliance with company policies.
  • Provided excellent customer service by addressing inquiries, resolving issues, and ensuring a positive experience for all customers.
  • Assisted with day-to-day operations and ensured the team adhered to company standards and procedures.

Crew Member

RW & Co
05.2022 - 04.2023
  • Handled cash transactions, processed returns, and managed inventory.
  • Stocked merchandise and maintained the store’s appearance, ensuring an organized environment.
  • Assisted in online order fulfillment and preparation.

Crew Trainer

McDonalds
08.2019 - 05.2022
  • Managed customer orders at the drive-thru, handling money exchanges and ensuring timely order completion.
  • Prepared food and beverages while adhering to food safety protocols.
  • Trained new employees, enhancing communication and teaching skills.
  • Conducted deep cleaning of equipment and store premises, ensuring hygiene and safety standards were met.

Administrative Assistant

Bayfront Law Firm
09.2021 - 04.2022
  • Assisted lawyers with real estate transactions, including preparing legal documents, and conducting title searches.
  • Conducted legal research on property law and regulatory matters to support casework.
  • Managed administrative tasks such as filing, data entry, and drafting correspondence.
  • Gained a hands-on experience in a professional legal environment, enhancing attention to detail and organizational skill.

Education

Honours Bachelor of Arts Degree - Social Sciences

Wilfrid Laurier University
Brantford, ON
05.2025

Diploma - Medical Terminologies

Alison
Hamilton, ON
04.2025

Ontario Secondary School Diploma - undefined

Bishop Ryan Catholic Secondary School
Stoney Creek, ON
06.2022

Skills

  • Detail-oriented with strong organizational skills
  • Fluent in verbal and written English communication
  • Resourceful and adaptable to new challenges
  • Capable of working both independently and in a team setting
  • Proficient in Microsoft Word, Excel, and PowerPoint
  • Excellent time management and multitasking abilities
  • Strong problem-solving skills, especially in high-pressure situations
  • Committed to maintaining patient and client confidentiality
  • Business administration
  • Meditech experience

Accomplishments

  • Supervised team of 30+ staff members.
  • Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
  • Data Entry - Reviewed and updated client correspondence files and scheduling database.

Certification

  • First Aid/CPR Certification April 2022
  • Food Safety Certification January 2022
  • Medical Terminology April 2025

Languages

English
French

Timeline

Supervisor

African Lion Safari
04.2023 - 09.2024

Crew Member

RW & Co
05.2022 - 04.2023

Administrative Assistant

Bayfront Law Firm
09.2021 - 04.2022

Crew Trainer

McDonalds
08.2019 - 05.2022

Diploma - Medical Terminologies

Alison

Ontario Secondary School Diploma - undefined

Bishop Ryan Catholic Secondary School

Honours Bachelor of Arts Degree - Social Sciences

Wilfrid Laurier University

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Salena Sferrazza