Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Salena Bailey

Vancouver,BC

Summary

Accomplished receptionist with expertise in electronic medical records and exceptional communication skills, honed at Swinomish Health Clinic. Successfully managed schedules and enhanced client relations, demonstrating strategic planning and problem-solving abilities. Proven track record in optimizing front desk operations and delivering outstanding customer service, contributing to a 20% increase in patient satisfaction.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Receptionist

Swinomish Health Clinic
Laconner , WA
12.2023 - 04.2025
  • Communicated schedule changes effectively throughout the organization when necessary.
  • Created, updated, and monitored project schedules for multiple departments.
  • Maintained call logs, records and other documents related to answering service operations.
  • Greeted patients and visitors in a courteous and professional manner.
  • Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
  • Scanned documents into electronic medical records system.

Admin Assistant

Didgwalic Wellness
Anacortes, WA
02.2023 - 12.2023
  • Answered questions from customers regarding products and services offered by the company.
  • Maintained office supplies inventory by checking stock to determine inventory level.
  • Managed office supplies inventory and placed orders when necessary.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Managed database systems containing customer contact information.
  • Scheduled appointments between clients and customers and internal staff members.
  • Managed incoming calls while providing information or transferring callers to appropriate personnel.
  • Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.

Host/Busser

Swinomish Casino and Lodge
Anacortes , WA
01.2021 - 12.2022
  • Greeted guests upon arrival and provided them with menus.
  • Checked identification for guests who appeared under age 21.
  • Provided excellent customer service by anticipating customer needs.
  • Balanced cash drawers at the end of each shift.
  • Maintained cleanliness of lobby area, including wiping down tables and chairs.
  • Assisted other departments when needed such as bussing tables or delivering food orders.
  • Served as point-of-contact for resolving guest complaints or special requests.
  • Provided customers with accurate wait times and monitored waiting list.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Took reservations over phone and in person.
  • Managed incoming calls during busy shifts.
  • Assisted servers in seating guests by escorting them to their tables.

House Keeper

Heron Inn
Laconner , WA
01.2021 - 12.2021
  • Observed proper use of chemicals when cleaning various surfaces.
  • Replenished supplies such as drinking glasses and coffee cups in guest rooms.
  • Scrubbed kitchen appliances, countertops and fixtures.
  • Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
  • Organized closets with hangers for guests' clothing items.
  • Disinfected telephones, light switches and other frequently touched objects.
  • Delivered requested items such as extra pillows or blankets to guest rooms.

Education

Associate of Science - AA Transfer Degree

Northwest Indian Collge
Bellingham,WA
06-2023

High School Diploma -

La Conner High School
Laconner,WA
06-2021

Bachelor of Arts - Business Management And Tribal Governance

Northwest Indian College
Bellingham,WA

Skills

  • Electronic medical records
  • Data entry
  • Customer service
  • Office supply management
  • Call management
  • Appointment scheduling
  • Communication skills
  • Time management
  • Attention to detail
  • Problem solving
  • Multi-line phone systems
  • Client relations
  • Schedule management
  • Reception desk management
  • Documentation and reporting
  • Strategic planning
  • Organization skills
  • Telephone skills
  • Customer/Client relations
  • Document control
  • Positive and professional
  • Front desk operations
  • Data inputting
  • Typing speed
  • Call redirection
  • Multitasking and prioritization
  • Greeting and seating clients
  • Phone etiquette

Affiliations

  • Love Reading
  • Beading and making crafts is one of my hobbies
  • Very involved with my culture

Accomplishments

  • Graduated with my assoiates degree with honors

Certification

  • have had a CPR training
  • had a food handlers before

References

References available upon request.

Timeline

Receptionist

Swinomish Health Clinic
12.2023 - 04.2025

Admin Assistant

Didgwalic Wellness
02.2023 - 12.2023

Host/Busser

Swinomish Casino and Lodge
01.2021 - 12.2022

House Keeper

Heron Inn
01.2021 - 12.2021

Associate of Science - AA Transfer Degree

Northwest Indian Collge

High School Diploma -

La Conner High School

Bachelor of Arts - Business Management And Tribal Governance

Northwest Indian College

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Salena Bailey