SILVIA ALEJANDRA AYALA
Toronto,Colombia
Summary
Experienced professional adept in customer service, cashier operations, business process consulting, and hiring/recruiting assistance across international settings, including Colombia, Canada, and the United States. With a demonstrated history of delivering exceptional service, streamlining operational procedures, and optimizing staffing processes, I bring a versatile skill set and a commitment to excellence. Eager to apply my diverse background to a customer service role within Ontario's banking sector, dedicated to enhancing client satisfaction and contributing to the bank's success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Cashier
Wingstop
09.2023 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Human Resources Assistant
Bay Harbor
05.2023 - 08.2023
- Screened applicant resumes and coordinated both phone and in-person interviews.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Improved employee satisfaction by developing and implementing new HR policies and procedures.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
Customer Service Agent
CashApp
12.2022 - 05.2023
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.
- Collaborated with team members to develop innovative solutions for complex customer problems.
Business Process Consultant
Grifos Aqua
05.2022 - 11.2022
- Collaborated with upper management to drive strategy and implement new processes.
- Streamlined business processes by identifying inefficiencies and implementing best-practice solutions.
- Developed customized solutions to address unique client needs and enhance satisfaction rates.
- Collaborated with cross-functional teams to facilitate seamless change management initiatives.
Hiring and Recruiting Assistant
Universidad Industrial De Santander
01.2020 - 10.2021
- Maintained and organized electronic files for applicants and tracked feedback created throughout interview process.
- Assisted with background checks and verification of licenses.
- Collaborated with internal teams to continuously improve recruitment processes and execute as efficiently as possible.
- Increased efficiency by implementing new processes and providing administrative support to management.
Education
Bachelor in Business - Business Administration
Georgian College
Toronto, ON04.2025
Bachelor of Industrial Engineering - Industrial Engineering
Universidad Industrial De Santander
Colombia12.2021
Skills
- Verbal and Written Communication
- Customer Service-Oriented
- Bilingual Proficiency
- Microsoft Project
- Computer Skills
- Microsoft Office
- Customer Relationship Management
- Project Management
- Strong Team Player
- Financial Management
Certification
- Certified in Project Management with MS Project.
- Certified as Industrial Engineer - December 2021
- Fluent in English and Spanish.
Timeline
Cashier
Wingstop
09.2023 - Current
Human Resources Assistant
Bay Harbor
05.2023 - 08.2023
Customer Service Agent
CashApp
12.2022 - 05.2023
Business Process Consultant
Grifos Aqua
05.2022 - 11.2022
Hiring and Recruiting Assistant
Universidad Industrial De Santander
01.2020 - 10.2021
Bachelor in Business - Business Administration
Georgian College
Bachelor of Industrial Engineering - Industrial Engineering
Universidad Industrial De Santander
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