Saleena P. Hernandez
Regina,SK
Summary
Compassionate Client Care Coordinator with strong communication and organizational skills. Proven ability in appointment scheduling and health record management, ensuring smooth clinic operations and positive client experiences.
Overview
2
2
years of professional experience
Work History
Client Care Coordinator
Prairie Psychology Services
Regina, SK
04.2025 - Current
- Serve as the first point of contact for clients in a healthcare clinic, providing professional and empathetic service in person and over the phone
- Schedule and coordinate client appointments while managing simultaneous administrative and client-facing tasks
- Support client intake by assisting with forms, documentation, and clinic processes
- Process payments and support basic accounts receivable tasks with accuracy and confidentiality
- Maintain accurate client records using health record software while adhering to privacy standards
- Support smooth clinic operations through strong organization, communication, and time management
Neurofeedback Technician
Prairie Psychology Services
Regina, SK
04.2025 - Current
- Support clients during neurofeedback sessions by providing clear instructions, reassurance, and ongoing monitoring
- Set up and manage neurofeedback equipment and software according to clinical protocols
- Observe and document session data to support clinical decision-making
- Assist clients in understanding treatment processes and addressing questions in a calm, supportive manner
- Maintain a professional and client-centered approach in a healthcare environment
Administrative Assistant
Wiseman Counselling Services
Toronto, Ontario
02.2024 - 12.2024
- Coordinated client scheduling and appointment management in a mental health clinic setting
- Communicated with clients regarding appointments, payments, and clinic procedures
- Assisted with neurofeedback session setup and client education
- Maintained organized client records and documentation using health record software
- Supported clinic operations through administrative coordination and client service
Education
Project Management
Saskatchewan Polytechnic
12-2025
Psychology
Mount Carmel College
09-2020
Skills
- Health record management
- Communication skills
- Appointment scheduling
- Administrative coordination
- Data documentation
- Customer service
- Multitasking
- Client care
Timeline
Client Care Coordinator
Prairie Psychology Services
04.2025 - Current
Neurofeedback Technician
Prairie Psychology Services
04.2025 - Current
Administrative Assistant
Wiseman Counselling Services
02.2024 - 12.2024
Project Management
Saskatchewan Polytechnic
Psychology
Mount Carmel College