Saleema Usman
Summary
Customer Service Representative with a solid foundation in problem-solving and communication, backed by experience in both customer service and personal support roles. Demonstrates strong skills in data entry, multitasking, and active listening, ensuring efficient resolution of customer inquiries and fostering positive client relationships.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lunch Supervisor
Lakehead Public School
04.2024 - Current
- Ensure cafeteria safety, fostering a secure environment for students.
- Prepare and serve nutritious meals, maintaining quality standards.
- Control portions and temperatures, adhering to guidelines.
- Monitor and manage student behavior, promoting positivity.
- Implement portion control measures and adhere to nutritional guidelines, supporting student health and reducing food waste.
Personal Support Worker
DILICO ANISHINABEK FAMILY CARE
03.2024 - 10.2024
- Lead group sessions on health topics, fostering informed care decisions and client engagement.
- Build strong client relationships, enhancing comfort and personalized care delivery.
- Support client mobility with safe transfer techniques, ensuring independence and dignity.
- Deliver compassionate home care, prioritizing safety and well-being for elderly clients.
- Coordinate communication among healthcare teams, ensuring cohesive client care.
Customer Service Representative
Once Upon a Child
07.2023 - 12.2023
- Resolved customer inquiries via phone and in-person, enhancing satisfaction and loyalty.
- Built strong customer relationships, improving retention through clear communication.
- Applied problem-solving skills to address complex issues, increasing efficiency.
- Maintained knowledge of company policies to effectively resolve customer concerns.
- Accurately performed data entry tasks, ensuring timely processing of information.
Customer Service Representative
Airsial Airline
01.2021 - 12.2022
- Delivered top-tier customer service in high-pressure call center, enhancing client satisfaction.
- Consistently followed company protocols, ensuring superior service quality and compliance.
- Resolved customer inquiries efficiently, contributing to improved call center performance.
Air Hostess
Serene Airlines
02.2019 - 12.2021
- Ensured smooth flight operations, handling delays and updating passengers efficiently.
- Conducted pre-flight briefings, advising on safety and turbulence precautions.
- Executed flight preparations and landing procedures, adhering to company protocols.
- Communicated flight status and descent updates clearly to passengers.
- Managed multiple tasks concurrently, enhancing passenger experience.
Education
Bachelor of Arts -
Karachi University
Karachi, Pakistan04-2019
Skills
- Customer Service
- Data Entry
- Problem solving
- Communication
- Multitasking
- Time Management
- Adaptability
- Active Listening
- Team Collaboration
- Conflict Resolution
Certification
CPR/First AID Certification
Timeline
Lunch Supervisor
Lakehead Public School
04.2024 - Current
Personal Support Worker
DILICO ANISHINABEK FAMILY CARE
03.2024 - 10.2024
Customer Service Representative
Once Upon a Child
07.2023 - 12.2023
Customer Service Representative
Airsial Airline
01.2021 - 12.2022
Air Hostess
Serene Airlines
02.2019 - 12.2021
Bachelor of Arts -
Karachi University
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